People Service Delivery Team Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description It's an exciting time to join our People Service Delivery Team, as we look to improve upon the excellent service and processes we already provide which underpin the onboarding journey for new colleagues. The People Service Delivery Team Manager is responsible for leading a team that has end to end accountability for some of our key People processes for new starters, including referencing, vetting, and initiation. Responsibilities Maintaining oversight, management, and responsibility of key referencing, vetting, and initiation tasks and teams, ensuring full completion of candidates' referencing requirements in line with CAA guidelines, including compliance checks and audit controls. Ensuring that candidates receive a high-quality onboarding experience and are kept engaged throughout our processes. Looking for ways to continually improve operational effectiveness and be an advocate for continual process improvement. Building and maintaining excellent stakeholder relationships with internal and external stakeholders and, where necessary, influencing key decisions to ensure best-in-class service delivery. Being accountable for ensuring all agreed controls are in effect and evidenced (CAA, audit, and internal). Qualifications Demonstrable experience of leading, coaching, and motivating large teams. Evidence of implementing high-impact continuous improvement initiatives. Reflective with the demonstrable ability to adapt self or others to embrace change and deliver results. Strong communication skills with a demonstrable track record of excellent stakeholder engagement and the ability to influence recommendations and decisions. Ability to master new systems and adapt to and utilize technology quickly. Ability to adapt to a fast-paced and changing environment while able to self-manage and meet timeframes. Ideally, you'll also have: An analytical mindset and appetite to solve problems and motivate a team to do so. Ability to gather, coordinate, and present complex data to drive business decisions in a rational, succinct, and clear way that drives decision-making and business change. About Us There's something so special about working for the world's most iconic airport. Heathrow is an amazing backdrop to a career filled with unique opportunities with no end of exciting prospects to explore. A team that feels like family, a place where you belong. Working for Heathrow brings out the best in all of us and inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow. Our rewards We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family-friendly policies, access to private health insurance, and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions. Working location Your contractual place of work will be the Heathrow Business Services Centre in Glasgow, so you'll need to be based in the UK and within a commutable distance to work. We also have some hybrid roles with a working approach that offers the opportunity for colleagues to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. Equal Opportunities As an equal opportunities employer, we encourage applications from everybody. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality. About the Team Join Heathrow's Business Services team and you'll help us deliver our bold ambitions while supporting colleagues to achieve theirs. Our team is involved in every element of People and Finance activity. That includes payroll, casework, referencing and onboarding, through to billing, paying suppliers, and month-end activities. It's up to us to lead, support, and deliver an excellent service across our core processes including Managing Revenue; Procurement; Project and Asset Management; Finance Processes; People Processes. Our Business Services teams focus on three areas: Systems and Transformation, Service Delivery, and Business Intelligence. There's no place like Heathrow when it comes to the scale of our ambitions. Our airport is in a period of rapid growth and change. To succeed, we need to be able to make decisions quickly, evaluate the financial, non-financial, and carbon impact of our choices, and ensure they are supported by accurate data and insight. This is an exciting time, as we deliver a new Business Services vision that embraces technology, drives continuous process improvement, and unlocks insights to drive our business. Join us and discover unlimited opportunities to make a difference.

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