Innovate to solve the world's most important challenges
We have an opportunity for a Field Service Leader to join us at Honeywell, in Cambridge, where you will be responsible for leading a team of BMS, Fire and Security engineers on a fixed client site to deliver excellent service, ensure the team is undertaking and completing tasks on time and in line with service delivery requirements, and identifying opportunities for system improvements and additional sales opportunities. This is a fixed site role working at a dedicated site Monday to Friday.
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware, and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.
Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.
Key responsibilities Drive success by enabling and guiding a highly-effective team and apply leadership skills to improve team performance. Liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. Act as a mentor to train and develop engineers with personal development plans aligned with business requirements. Help Honeywell be the customer's top choice by improving upon the Customer & Product Support function. Utilize your knowledge of Honeywell products to build a team focused on innovation and customer satisfaction.
Key skills and qualifications Previous experience in a similar customer-facing role, leading/managing a service business successfully ideally within Building Automation. Good knowledge of service business requirements such as Health & Safety standards, PPM completion, extra works, contract types, customer satisfaction, framework agreements, etc. Ability to identify improvements and additional service/business opportunities. Excellent communication skills both written and verbal with the ability to motivate people to achieve their potential. Experience of accurate forecasting, controlling a P&L and working with other department managers such as Sales, Projects, and Finance.
Our offer A culture that fosters inclusion, diversity, and innovation. Market-specific training and ongoing personal development. Competitive Salary and benefits. Opportunity to join a fast-growing, ever-changing Global organization providing world-class products and services to our customers.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and make an impact!
#FutureShaper
Additional Information JOB ID:
HRD248981 Category:
Customer Experience Location:
Building 5 Carlton Park King Edward Avenue Narborough, Leicester, LEICESTERSHIRE, LE19 0AL, United Kingdom Exempt
Customer Experience (GLOBAL) #J-18808-Ljbffr
We have an opportunity for a Field Service Leader to join us at Honeywell, in Cambridge, where you will be responsible for leading a team of BMS, Fire and Security engineers on a fixed client site to deliver excellent service, ensure the team is undertaking and completing tasks on time and in line with service delivery requirements, and identifying opportunities for system improvements and additional sales opportunities. This is a fixed site role working at a dedicated site Monday to Friday.
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware, and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.
Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.
Key responsibilities Drive success by enabling and guiding a highly-effective team and apply leadership skills to improve team performance. Liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. Act as a mentor to train and develop engineers with personal development plans aligned with business requirements. Help Honeywell be the customer's top choice by improving upon the Customer & Product Support function. Utilize your knowledge of Honeywell products to build a team focused on innovation and customer satisfaction.
Key skills and qualifications Previous experience in a similar customer-facing role, leading/managing a service business successfully ideally within Building Automation. Good knowledge of service business requirements such as Health & Safety standards, PPM completion, extra works, contract types, customer satisfaction, framework agreements, etc. Ability to identify improvements and additional service/business opportunities. Excellent communication skills both written and verbal with the ability to motivate people to achieve their potential. Experience of accurate forecasting, controlling a P&L and working with other department managers such as Sales, Projects, and Finance.
Our offer A culture that fosters inclusion, diversity, and innovation. Market-specific training and ongoing personal development. Competitive Salary and benefits. Opportunity to join a fast-growing, ever-changing Global organization providing world-class products and services to our customers.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and make an impact!
#FutureShaper
Additional Information JOB ID:
HRD248981 Category:
Customer Experience Location:
Building 5 Carlton Park King Edward Avenue Narborough, Leicester, LEICESTERSHIRE, LE19 0AL, United Kingdom Exempt
Customer Experience (GLOBAL) #J-18808-Ljbffr
