Team Leader

Leyland SDM specialises in paint, tools, plumbing, electrical, woodwork & DIY materials. We have 34 high street stores across London, supported by our central support team and distribution centre in Wembley. We are currently on an exciting journey and have some very ambitious growth plans. Let’s paint the picture for you! We are looking for a dedicated and motivated Store Team Leader to join our team. The successful candidate will be responsible for supervising and coaching a team of Customer Service Advisors and ensuring that the store operations run smoothly. What key skills and experience are we looking for? * Coach, motivate and train the Customer Service Advisors to provide excellent customer service. * Monitor the performance of the Sales Advisors and provide feedback and coaching as required. Appetite to learn – Whether it's the products we sell, mixing paint, or our other in store services and procedures – the opportunities to learn will be endless! Previous customer facing experience as a Team Leader/Supervisor or similar - Whether in trade, retail or hospitality. Flexibility – Our stores are open 7 days a week, with opening times generally from 6:30am – 7pm with reduced hours at the weekends. How we will reward you * Competitive salary and bonus opportunity * Pension scheme with enhanced employer contributions * Enhanced Maternity/paternity leave * Health cash plan claim money back on everyday healthcare needs and treatments (Dental, physio, prescriptions to name a few) * Employee discounts across the Grafton group and other high street stores * Training and development programmes/ apprenticeships * Company sick pay * Share saving scheme into our parent company, the Grafton Group * Early Pay – the ability to withdraw your salary in advance * Paid day off for Volunteering * Life assurance * Cycle to work scheme * Refer a friend scheme In addition, you will be working for a well-established, successful and growing company in the heart of the trade. If you are passionate about customer service and are looking to further your career in retail, we encourage you to apply for this exciting opportunity.

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