WorkPal is a cloud-based field service management software allowing both online and offline working, designed to bring field service operations into the digital era.
We have over 10 years of experience under our belt and having achieved multiple industry awards, together with our recently announced investment of £1 million over a 2 year period, we are excited to grow our business further and are looking for an
Implementation Manager
to help us on our journey. THE ROLE:
Our Sales and Implementation Team are growing, and we are looking for an experienced Implementation Consultant based in our Belfast Office reporting to the Operations Manager. Hours of work: 39.5 per week excluding meal breaks RESPONSIBILITIES WILL INCLUDE:
Customer project initiation
Create customer WorkPal Install Complete welcome call Gather customer information for the implementation process
Project Management
Manage and set customer’s expectations in terms of how the implementation process will run, and drive their engagement with the project Liaising between WorkPal teams to manage tickets and deadlines, keeping the customer up to date on progress Record updates and actions on customer projects using WorkPal tickets Work to milestones and deadlines Go to the point of contact for implementing customers
Project Support
Schedule meetings and calls with customers Complete weekly check-in calls with customers, monitor and advise on progress Complete administrative or troubleshooting support tasks Provide answers to ‘How do I?’ type queries or support via online training sessions
Quality
Record accurately and in a timely fashion Follow implementations processes Keep up to date with platform changes and new features
SKILLS AND EXPERIENCE
3+ years experience in a similar role/transferable skills Previous customer-facing experience Excellent attention to detail, organised and task focussed with a methodical approach to work Excellent communicator at all levels in both spoken and written formats Strong understanding of business workflows and processes Maintains accuracy and composure under pressure Project Management Experience You will have exceptional people skills. Your manner is approachable, patient, and confident You will have an ability to handle objections where required Communicate and provide training, at all levels, both verbally and in writing, face to face or by webinar Ability to handle multiple priorities and changing schedules Strong negotiation and relationship-building skills Self-motivated and proactive with the ability to work individually as well as a team Thrive in a fast-paced, task focussed environment with the ability to work independently to tight deadlines We are an equal opportunities Employer. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief. All offers of employment are subject to satisfactory references and a Basic Access NI criminal record check. Having a criminal record will not necessarily debar you from employment with WorkPal. This will depend on the nature of the position and the circumstances and background of your offences.
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Implementation Manager
to help us on our journey. THE ROLE:
Our Sales and Implementation Team are growing, and we are looking for an experienced Implementation Consultant based in our Belfast Office reporting to the Operations Manager. Hours of work: 39.5 per week excluding meal breaks RESPONSIBILITIES WILL INCLUDE:
Customer project initiation
Create customer WorkPal Install Complete welcome call Gather customer information for the implementation process
Project Management
Manage and set customer’s expectations in terms of how the implementation process will run, and drive their engagement with the project Liaising between WorkPal teams to manage tickets and deadlines, keeping the customer up to date on progress Record updates and actions on customer projects using WorkPal tickets Work to milestones and deadlines Go to the point of contact for implementing customers
Project Support
Schedule meetings and calls with customers Complete weekly check-in calls with customers, monitor and advise on progress Complete administrative or troubleshooting support tasks Provide answers to ‘How do I?’ type queries or support via online training sessions
Quality
Record accurately and in a timely fashion Follow implementations processes Keep up to date with platform changes and new features
SKILLS AND EXPERIENCE
3+ years experience in a similar role/transferable skills Previous customer-facing experience Excellent attention to detail, organised and task focussed with a methodical approach to work Excellent communicator at all levels in both spoken and written formats Strong understanding of business workflows and processes Maintains accuracy and composure under pressure Project Management Experience You will have exceptional people skills. Your manner is approachable, patient, and confident You will have an ability to handle objections where required Communicate and provide training, at all levels, both verbally and in writing, face to face or by webinar Ability to handle multiple priorities and changing schedules Strong negotiation and relationship-building skills Self-motivated and proactive with the ability to work individually as well as a team Thrive in a fast-paced, task focussed environment with the ability to work independently to tight deadlines We are an equal opportunities Employer. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief. All offers of employment are subject to satisfactory references and a Basic Access NI criminal record check. Having a criminal record will not necessarily debar you from employment with WorkPal. This will depend on the nature of the position and the circumstances and background of your offences.
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