Business Analyst – Travel-Tech

Our client, a global travel-tech company, plays a pivotal role in enhancing customer service for airlines worldwide. As they continue to expand, they are in search of a Business Analyst with a deep understanding of travel-tech backend systems, including PSS, PNR, and GDS. During project delivery and commercial proposal stages, as well as the transition at project initiation, you will work as a Business Analyst within the Delivery team. Your responsibilities will include: Maintaining expert knowledge in platform functionality and new developments Understanding the airline business needs and processes Understanding internal Product business needs and processes Leading internal Product analysis and definition Requirements validation, both for client projects and internal Product projects Creating documentation to support the commercial and delivery processes Leading estimation sessions with stakeholders Collaborating with Commercial and Delivery teams to understand, prioritise and manage multiple projects Collaborating with the Product team to understand objectives, requirements, and priorities Ensuring a smooth transition from commercial proposal to project team delivery Providing support to the Delivery team as required during project delivery Identifying and implementing process improvements The ideal candidate will have: Experience in customer software/IT solution business analysis Travel industry background with knowledge of airline commercial systems such as reservations systems, PSS and GDS and their component parts Ability and willingness to travel overseas for client meetings Proven ability to lead discussions with customers and internal stakeholders Functional/technical understanding of software applications Proactively guide and support stakeholders (internal and external) to the most appropriate solution in line with product evolution Excellent attention to detail Organisational skills, with the ability to take on multiple duties A great communicator at all levels of a business Excellent written and verbal communication skills

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