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Location: Belfast
Salary: Competitive
Business Area: Business Consulting - Customer Transformation
Contract Type: Full-Time
Job Title: Business Consulting - Customer Transformation - Customer Technology (Business Process Analyst), Senior Consultant / Manager
The Team and the Opportunity
Customer Transformation helps clients transform their customer-facing commercial functions and business outcomes through developing and implementing CX strategies, operating models, digital solutions, user-centric services, and optimised products, experiences, marketing and sales.
We have a number of exciting, client-facing roles for individuals with demonstrable consulting experience in the following areas:
Customer Technology solutions, designing and delivering technical solutions.
Agile Programme Management & Project Delivery.
Workshop Development and Facilitation.
Stakeholder and Client Engagement and Management.
Business Analysis and Presentation.
Business Process Design and Optimisation.
Customer facing solution design, implementation and analysis.
Product Management.
CRM Implementation.
AI & Emerging Technology.
We are seeking a dynamic and experienced Customer Technologist (Process/BA/Product Owner/Management) to join our Business Consulting - Customer Technology. You will collaborate with clients to scope, design, and implement customer technology/innovation solutions.
Your Key Responsibilities
Participate in the full project lifecycle (waterfall, hybrid, agile).
Utilise your skills in technology, product management and agile implementation support.
Perform business analysis tasks such as requirements gathering, prioritisation, and data analysis.
Engage with senior client stakeholders to drive business outcomes.
Work with developers, designers, and testers to deliver customer-centred technology solutions.
Support the development and implementation of customer-facing transformation projects.
Conduct business analysis and presentation activities.
Design and optimize business processes.
Leverage data to provide companies with fresh insights.
Skills and Attributes for Success
Analytical & Problem Solving Skills.
Communication Skills.
Attention to Detail.
Technical Proficiency.
Project Management understanding.
Collaboration.
Organisational Skills.
Customer Focus.
Stakeholder Engagement.
To Qualify for the Role, You Must Have
A minimum of 3-5 years of experience in customer experience at Senior Consultant Level.
Excellent communication and interpersonal skills.
Ability to think critically and challenge existing processes.
Basic understanding of Lean, Six Sigma and Agile principles.
Excellent presentation and facilitation skills.
Understanding of Martech and CRM platforms.
Commitment to continuous learning.
What Working At EY Offers
We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development.
Plus, we offer:
Support and coaching from engaging colleagues.
Opportunities to develop new skills.
The freedom and flexibility to handle your role.
Career Progression
Support to enhance your skills from day one.
Continuous learning opportunities.
Transformative leadership insights and coaching.
Inclusion & Diversity
We foster an environment where all differences are valued and respected. Our ability to include various viewpoints is fundamental to driving innovation.
Join us in building a better working world. That's Why, EY.
Apply now.
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