Warrington, United Kingdom
| Posted on 26/01/2024 GovData Ltd are a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We are the world’s leading experts in the business of Government and the Public Sector.
Working for GovData is the opportunity to work for the ultimate bid function. We are not your average firm; we go above and beyond for our customers striving to achieve a 100% success rate in everything we do.
We are currently at an exciting stage in our growth strategy meaning any successful applicants will be joining at a very exciting time.
Our Mission Statement is to
Make Britain Great Again!
Job Description
GovData Ltd are a tech disruptor and innovator, using AI and Machine Learning to support Britain’s best businesses to win Government and Public Sector contracts. We aspire to help those companies win, grow, and then export, helping to put the Great Back into Britain, a major challenge requiring huge growth, great skills, and amazing people who are the very best in their chosen career field. Now, after an 8-figure investment round, we are opening a recruitment round to deal with our additional skills and operational needs.
Working for GovData is the opportunity to work for the ultimate Experts in Winning, in high pressure, technical and exceptionally competitive and regulated markets. Our worst performing pre-AI sector remains at 96%. This is not for the faint hearted or those who like to find a corner to hide in whilst others do the hard miles.
This is reflected in our selection process, which includes mandatory assessments. A CV does not prove you can do what you claim to be able to do. If you do not expect to validate yourself and prove you are the right candidate through evidence-based assessments and interviewing, please do not apply. We are never persuaded, we are driven by proof, facts, track records and references.
We are currently at an exciting stage in our growth strategy meaning any successful applicants couldn’t be joining at a better time. We are looking for an experienced B2B Outbound Contact Centre Manager to join our team at our HQ in Warrington. This is a full-time, office based role.
About the role:
The Contact Centre Manager is responsible for providing leadership, training and coaching to the Contact Centre team members to help them improve their skills and performance and deliver their targets. The ideal candidate will have a strong understanding of Contact Centre teams and leadership abilities to motivate, with testing, training and management. They will be able to create and deliver effective coaching sessions, provide constructive feedback, leadership and motivate team members to achieve their KPIs and goals.
Your day-to-day duties as the B2B Outbound Contact Centre Manager will include:
Developing and implementing operations strategies, policies and procedures for the call centre.
Training, coaching and evaluation of call centre staff.
Setting and monitoring Framework executive goals, quality standards and key performance indicators.
Developing the contact centre's coaching and training materials, such as digital presentations, how-to manuals, and instructional videos as well as one-to-one coaching.
Develop and deliver coaching programs for new and experienced team members.
Observing the daily operations of contact centre employees and identifying any areas of improvement.
Liaising with team leaders and managers to conduct on-the-job coaching.
Providing one-on-one coaching to team members to help them improve their skills and performance.
Reporting and presenting call centre data, statistics and feedback to the senior leadership team.
Measuring the effectiveness of training sessions and preparing individual or team progress reports.
Working with team leaders and managers to create a positive and productive work environment for team members.
Creating and managing the training budget.
Requirements
As the B2B Outbound Contact Centre Manager you will have:
Bachelor's degree in customer service, business, or a related field
Proven experience as a call centre manager in a B2B environment.
Experience of working with a dialler and other outbound contact centre technology.
Strong people leadership, communication, and interpersonal skills.
Excellent knowledge of call centre operations, systems, and practices.
Strong understanding of customer service principles.
Motivational, coaching and leadership experience.
Ability to handle difficult customers and situations.
Excellent knowledge of sales techniques and customer service best practices.
Salary range of £35,000 - £40,000 (OTE up to £50,000) depending on experience.
Fun work environment and office, which includes a dog creche, games room and a diner.
Personal and career growth.
Weekly training to develop your skills.
Company share scheme with annual review of options.
Training Academy & Accredited Training with Harvard Business School-Law Division.
Fantastic progressive opportunities for travel globally supporting Business Growth.
Regular A* social events, concerts, sports events and corporate events globally.
#J-18808-Ljbffr
| Posted on 26/01/2024 GovData Ltd are a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We are the world’s leading experts in the business of Government and the Public Sector.
Working for GovData is the opportunity to work for the ultimate bid function. We are not your average firm; we go above and beyond for our customers striving to achieve a 100% success rate in everything we do.
We are currently at an exciting stage in our growth strategy meaning any successful applicants will be joining at a very exciting time.
Our Mission Statement is to
Make Britain Great Again!
Job Description
GovData Ltd are a tech disruptor and innovator, using AI and Machine Learning to support Britain’s best businesses to win Government and Public Sector contracts. We aspire to help those companies win, grow, and then export, helping to put the Great Back into Britain, a major challenge requiring huge growth, great skills, and amazing people who are the very best in their chosen career field. Now, after an 8-figure investment round, we are opening a recruitment round to deal with our additional skills and operational needs.
Working for GovData is the opportunity to work for the ultimate Experts in Winning, in high pressure, technical and exceptionally competitive and regulated markets. Our worst performing pre-AI sector remains at 96%. This is not for the faint hearted or those who like to find a corner to hide in whilst others do the hard miles.
This is reflected in our selection process, which includes mandatory assessments. A CV does not prove you can do what you claim to be able to do. If you do not expect to validate yourself and prove you are the right candidate through evidence-based assessments and interviewing, please do not apply. We are never persuaded, we are driven by proof, facts, track records and references.
We are currently at an exciting stage in our growth strategy meaning any successful applicants couldn’t be joining at a better time. We are looking for an experienced B2B Outbound Contact Centre Manager to join our team at our HQ in Warrington. This is a full-time, office based role.
About the role:
The Contact Centre Manager is responsible for providing leadership, training and coaching to the Contact Centre team members to help them improve their skills and performance and deliver their targets. The ideal candidate will have a strong understanding of Contact Centre teams and leadership abilities to motivate, with testing, training and management. They will be able to create and deliver effective coaching sessions, provide constructive feedback, leadership and motivate team members to achieve their KPIs and goals.
Your day-to-day duties as the B2B Outbound Contact Centre Manager will include:
Developing and implementing operations strategies, policies and procedures for the call centre.
Training, coaching and evaluation of call centre staff.
Setting and monitoring Framework executive goals, quality standards and key performance indicators.
Developing the contact centre's coaching and training materials, such as digital presentations, how-to manuals, and instructional videos as well as one-to-one coaching.
Develop and deliver coaching programs for new and experienced team members.
Observing the daily operations of contact centre employees and identifying any areas of improvement.
Liaising with team leaders and managers to conduct on-the-job coaching.
Providing one-on-one coaching to team members to help them improve their skills and performance.
Reporting and presenting call centre data, statistics and feedback to the senior leadership team.
Measuring the effectiveness of training sessions and preparing individual or team progress reports.
Working with team leaders and managers to create a positive and productive work environment for team members.
Creating and managing the training budget.
Requirements
As the B2B Outbound Contact Centre Manager you will have:
Bachelor's degree in customer service, business, or a related field
Proven experience as a call centre manager in a B2B environment.
Experience of working with a dialler and other outbound contact centre technology.
Strong people leadership, communication, and interpersonal skills.
Excellent knowledge of call centre operations, systems, and practices.
Strong understanding of customer service principles.
Motivational, coaching and leadership experience.
Ability to handle difficult customers and situations.
Excellent knowledge of sales techniques and customer service best practices.
Salary range of £35,000 - £40,000 (OTE up to £50,000) depending on experience.
Fun work environment and office, which includes a dog creche, games room and a diner.
Personal and career growth.
Weekly training to develop your skills.
Company share scheme with annual review of options.
Training Academy & Accredited Training with Harvard Business School-Law Division.
Fantastic progressive opportunities for travel globally supporting Business Growth.
Regular A* social events, concerts, sports events and corporate events globally.
#J-18808-Ljbffr
