Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds to help build the future of the healthcare and life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our values. Job Description
THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. This position ensures client success by providing oversight and/or management of assigned clients, including implementation, ongoing client management support, regular touchpoints and meetings. The Associate Director will be expected to hire, manage, coach, mentor and support the development of direct reports, and provide leadership regarding MICC operations, procedures, and client/project operations. The role is home office based, ideally located in
Poland, Ireland, the UK, Italy, Portugal, Germany
or
Spain . The job holder must be legally eligible to work in the European Union or in the UK. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage direct reports, including mentoring, coaching, training, goal setting and feedback. Direct the activities and responsibilities of the Medical Information team. Ensure client success by providing oversight of assigned clients. Understand client needs and ensure deliverables meet expectations. Assist with developing and executing Medical Information operational strategy. Oversee daily operations of the MICC, including monitoring workload and staffing. Provide medical information contact center support as needed. EXPECTATIONS OF THE JOB: Maintain and contribute towards process improvement. Maintain and drive continuous improvement initiatives to optimize customer service. Able to work full-time and be flexible with work scheduling. This position requires business travel up to approximately 10-15%. Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: Education: Master of Science (MSc) degree in Life Sciences or healthcare or equivalent. Experience: Five years of Medical Information and/or pharmaceutical industry experience. Knowledge of Medical Information Industry Best Practices. Excellent interpersonal and communications skills. Familiarity with EMA and local Regulations. PREFERRED QUALIFICATIONS: Education: Advanced Healthcare Degree (preferred PharmD or equivalent). Experience: More than five years of experience in Medical Information management role. Fluent in English plus one or more other European languages. Additional Information
Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients.
#J-18808-Ljbffr
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds to help build the future of the healthcare and life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our values. Job Description
THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. This position ensures client success by providing oversight and/or management of assigned clients, including implementation, ongoing client management support, regular touchpoints and meetings. The Associate Director will be expected to hire, manage, coach, mentor and support the development of direct reports, and provide leadership regarding MICC operations, procedures, and client/project operations. The role is home office based, ideally located in
Poland, Ireland, the UK, Italy, Portugal, Germany
or
Spain . The job holder must be legally eligible to work in the European Union or in the UK. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage direct reports, including mentoring, coaching, training, goal setting and feedback. Direct the activities and responsibilities of the Medical Information team. Ensure client success by providing oversight of assigned clients. Understand client needs and ensure deliverables meet expectations. Assist with developing and executing Medical Information operational strategy. Oversee daily operations of the MICC, including monitoring workload and staffing. Provide medical information contact center support as needed. EXPECTATIONS OF THE JOB: Maintain and contribute towards process improvement. Maintain and drive continuous improvement initiatives to optimize customer service. Able to work full-time and be flexible with work scheduling. This position requires business travel up to approximately 10-15%. Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: Education: Master of Science (MSc) degree in Life Sciences or healthcare or equivalent. Experience: Five years of Medical Information and/or pharmaceutical industry experience. Knowledge of Medical Information Industry Best Practices. Excellent interpersonal and communications skills. Familiarity with EMA and local Regulations. PREFERRED QUALIFICATIONS: Education: Advanced Healthcare Degree (preferred PharmD or equivalent). Experience: More than five years of experience in Medical Information management role. Fluent in English plus one or more other European languages. Additional Information
Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients.
#J-18808-Ljbffr
