Key areas in which results must be achieved in order to fulfill the overall purpose of the job – the key outputs of the job.
Provide third line technical application support for internal and external users. Coordinate the investigation and estimation of business change requests to existing or new Freeview Play Services. Ensure all product enhancement requests and open support issues are prioritized and addressed. Establish and maintain a deep and up to date knowledge of each application, working with business unit end users to understand needs. Maintain a central repository of test collateral for each application, ensuring projects deliver new test scripts (e.g. Business Process Tests, System Tests, Unit Tests and Performance Tests) in a standard and comprehensive format. Ensure each test release exercises a full regression test utilizing the associated test collateral. Undertake Service Transition, Project Delivery and Application Lifecycle Management activities. Contribute to new software applications initiatives and the management and governance of supplier delivery. Maintain relationships with key users of business applications and system owners. Work as part of a DevOps team to design and deliver technical solutions specified through agile project methodologies using tools like Jira and Confluence. Execute code deployment, through testing, staging and production platforms. Carry out third line support activities on fault investigations through the interpretation of monitoring analysis, including the production of root cause analysis and post incident reports. Develop workflow and deployment automation tools in support of dynamic service creation across multiple application and monitoring components. Ensure system deployments, software developments and access/authentication adhere to best practice security models. Support development estimation activities and showcase deliveries. Partake in effective communications with senior stakeholders, third party suppliers and the board. Implement control measures and regular reporting, taking corrective actions as necessary to maintain the delivery of benefits and ensuring monitoring and meeting of financial targets. Promote an effective Safety, Health and Environment culture, to ensure a safe and healthy working environment within the area of operation. Maintain a secure working environment in line with ISO270001, and the requirements of the Information Security Management System in order to protect individuals, information, and assets.
Qualifications
Degree level of education or equivalent industry sector experience. Strong Linux server management skills. Strong cloud server management skills in at least one of AWS, Azure or Google, with demonstrable ability using tools like Terraform to manage infrastructure deployment. Strong skills in configuration management tools like Puppet, Chef, Ansible, or Consul. Demonstrable experience of software development methodologies, including the use of code management through systems like Git. Experience of Docker and containerization. Good working knowledge of agile project methodologies, supporting effort estimations, leading spike activities and showcase presentations. Demonstrable evidence of successful resource planning, utilization and management.
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Provide third line technical application support for internal and external users. Coordinate the investigation and estimation of business change requests to existing or new Freeview Play Services. Ensure all product enhancement requests and open support issues are prioritized and addressed. Establish and maintain a deep and up to date knowledge of each application, working with business unit end users to understand needs. Maintain a central repository of test collateral for each application, ensuring projects deliver new test scripts (e.g. Business Process Tests, System Tests, Unit Tests and Performance Tests) in a standard and comprehensive format. Ensure each test release exercises a full regression test utilizing the associated test collateral. Undertake Service Transition, Project Delivery and Application Lifecycle Management activities. Contribute to new software applications initiatives and the management and governance of supplier delivery. Maintain relationships with key users of business applications and system owners. Work as part of a DevOps team to design and deliver technical solutions specified through agile project methodologies using tools like Jira and Confluence. Execute code deployment, through testing, staging and production platforms. Carry out third line support activities on fault investigations through the interpretation of monitoring analysis, including the production of root cause analysis and post incident reports. Develop workflow and deployment automation tools in support of dynamic service creation across multiple application and monitoring components. Ensure system deployments, software developments and access/authentication adhere to best practice security models. Support development estimation activities and showcase deliveries. Partake in effective communications with senior stakeholders, third party suppliers and the board. Implement control measures and regular reporting, taking corrective actions as necessary to maintain the delivery of benefits and ensuring monitoring and meeting of financial targets. Promote an effective Safety, Health and Environment culture, to ensure a safe and healthy working environment within the area of operation. Maintain a secure working environment in line with ISO270001, and the requirements of the Information Security Management System in order to protect individuals, information, and assets.
Qualifications
Degree level of education or equivalent industry sector experience. Strong Linux server management skills. Strong cloud server management skills in at least one of AWS, Azure or Google, with demonstrable ability using tools like Terraform to manage infrastructure deployment. Strong skills in configuration management tools like Puppet, Chef, Ansible, or Consul. Demonstrable experience of software development methodologies, including the use of code management through systems like Git. Experience of Docker and containerization. Good working knowledge of agile project methodologies, supporting effort estimations, leading spike activities and showcase presentations. Demonstrable evidence of successful resource planning, utilization and management.
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