We are currently recruiting for an experienced File Handler to join our Official Injury Claims Portal team in Liverpool. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide, and getting the best results for their clients.
As File Handler on the OIC Portal team, you will be progressing disputed claims through the Official Injury Claim portal in an accurate and efficient manner. You will be working individually with high attention to detail but also as part of the team. The team is currently broken down between Liability Admitted cases and Liability Disputed cases.
On a daily basis, you will be dealing with quantum and liability dispute cases, which are unable to be settled at Stage 2 in the OIC Portal. You will be required to either negotiate settlement or, failing that, issue proceedings within the OIC Portal for the Court to determine liability or quantum at a final hearing.
If you have drive and determination, ambition, and are looking for a stimulating career, then we would love to hear from you.
Responsibilities to include:
To work on all aspects of the management of cases in line with the procedure and quality standards
Reviewing Medical Evidence and valuing Tariff and Non-Tariff Injuries
Reviewing Claimant’s Losses and Vehicle Related Losses including Credit Hire
Reviewing and gathering evidence necessary in liability disputed matters
Drafting Liability Witness Statements on behalf of the Claimant
Issuing proceedings on the OIC Portal
Complying with Small Claims Court Directions
Attending Conferences with Counsel
Drafting instructions to counsel
Maintain clear and precise communication and relationships with other team members, colleagues, and external organisations
General call queries/answering the team loop (Claimant and Third Party)
To be flexible and adaptable in taking on new roles within capabilities
To undertake any other duties as may be reasonably required from time to time
About You:
Previous experience of either MOJ or OIC Portal required
Knowledge of admitted and disputed cases
An ability to be able to prioritise work
Excellent organisational skills
An ability to work to deadlines and the demands of the team
An ability to work in a fast-paced demanding environment
Company Values:
We’re a collaboration of companies established in 2006 working towards and guaranteeing the same goal. Our mission: We are driven to succeed. Our purpose is to help people move on in their lives through supporting our clients, our communities, and each other.
We support
We succeed
What we offer in return:
We offer a clean professional office working environment with fantastic facilities in the heart of Liverpool City Centre which has great travel links. A competitive salary including 23 days holiday allowance plus 8 bank holidays. Employee Assistance Programme. Workplace pension scheme. Free onsite Gym, weekly classes, and wellbeing programmes. Discounted onsite Restaurant, Coffee Shop/Café. Secure bike storage. Discounted local parking. The opportunity to develop a rewarding and successful career with a wonderful Law firm.
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