Job Title: Call Centre Advisors
Salary: £23,000 per annum (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work between the hours of 9am and 8pm
Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring multiple
Call Centre Advisors
to join a thriving, fast-paced legal firm at its Liverpool City Centre head office. As a Call Centre Advisor, you will play a key role in helping clients through claim inquiries and clearly explaining their terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to the legal claims industry. What You’ll Do:
Handle inbound calls and client correspondence, providing support and guidance. Review new cases and determine their suitability for litigation. Assist clients with claim inquiries over the phone and online. Clearly explain company terms, conditions, and fees with a professional touch. Work closely with internal teams to keep claims moving forward. Ensure all client interactions adhere to legal requirements and quality standards. Track and document all interactions following Standard Operating Procedures. Key Skills We’re Looking For:
Prior experience in a call centre or customer service setting. Familiarity with claims, legal claims, or financial services (desirable but not essential). Excellent phone and data entry skills, with a keen eye for detail. Proficiency with claims management or contact centre systems (preferred). Ability to handle client communications professionally, both written and verbal. Benefits:
Christmas closure & Birthdays off "Personal Time" to attend external appointments Employee Assistance Programme Staff Referral Bonus Reduced parking fees Apply today to be part of a team that values integrity, client service, and continuous growth.
#J-18808-Ljbffr
Call Centre Advisors
to join a thriving, fast-paced legal firm at its Liverpool City Centre head office. As a Call Centre Advisor, you will play a key role in helping clients through claim inquiries and clearly explaining their terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to the legal claims industry. What You’ll Do:
Handle inbound calls and client correspondence, providing support and guidance. Review new cases and determine their suitability for litigation. Assist clients with claim inquiries over the phone and online. Clearly explain company terms, conditions, and fees with a professional touch. Work closely with internal teams to keep claims moving forward. Ensure all client interactions adhere to legal requirements and quality standards. Track and document all interactions following Standard Operating Procedures. Key Skills We’re Looking For:
Prior experience in a call centre or customer service setting. Familiarity with claims, legal claims, or financial services (desirable but not essential). Excellent phone and data entry skills, with a keen eye for detail. Proficiency with claims management or contact centre systems (preferred). Ability to handle client communications professionally, both written and verbal. Benefits:
Christmas closure & Birthdays off "Personal Time" to attend external appointments Employee Assistance Programme Staff Referral Bonus Reduced parking fees Apply today to be part of a team that values integrity, client service, and continuous growth.
#J-18808-Ljbffr
