Employee Benefits Analyst Team Leader

Job Title: Employee Benefits Analyst Team Leader Location: London Full/Part Time: Full Time Insurance Industry Sectors: Employee Benefits, Brokerage, Broker PURPOSE OF ROLE: Lawes consulting group are working closely with a key client who are looking for an Employee Benefits analyst team leader to manage a team of three analysts. This role operates within a vibrant and rapidly evolving atmosphere. The ideal candidate will oversee a compact team of analysts leading a team to support client relationship development, aid in benefit reviews, handle administration tasks, and address client/member queries. KEY RESPONSIBILITIES: Manage workloads among the analyst team, ensuring fairness and manageability by redistributing tasks as needed. Promote the exchange of ideas within the analyst function to encourage best practices and uphold quality standards. Assist in implementing process and system changes and monitor their effectiveness. Offer guidance to analysts in handling errors, problems, complaints, and disputes. Ensure accessibility and currency of process maps and administration guides. Support consultants in tracking project progress, maintaining client files, and updating activity trackers. Manage benefit specifications, scheme accounting, census data audits, and ad-hoc consulting projects. Ensure full compliance with compliance requirements and internal controls. Effectively and professionally communicate, both verbally and in writing, to ensure consistent adherence to processes across the team. Oversee the delivery of claims and underwriting activities. Build and maintain ongoing relationships with clients, insurers, and internal colleagues. Handle telephone inquiries from clients and manage client mailboxes. EXPERIENCE: Minimum of 4 years of experience in the insurance or intermediary sector, preferably specializing in private healthcare and group risk. Health and Benefits experience (from a brokerage or insurer). Exceptional attention to detail. Ability to think intuitively, assertively, and creatively. Capable of thriving in a fast-paced environment and consistently meeting deadlines.

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