This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Job Description
Salary:
£37k - £38k Location:
Surrey, hybrid with offices based in Staines and Guildford. Who We Are Fedcap is a not-for-profit organisation committed to improving people's economic wellbeing. We deliver a range of employability programmes and services, believing that good work is part of a healthy life. In the past five years, we've supported more than 35,000 people across the UK back into work, helping families get out of poverty and improving their quality of life. Your Role Lead, motivate, develop and performance manage a team of Mental Health Advisers to improve their capability and deliver against KPIs, adhering to clinical governance frameworks. Manage day-to-day contact with key stakeholders at a local level, maintaining positive relationships to ensure sufficient customer flows to meet service level agreements (SLAs). Your Responsibilities Ensure Mental Health Advisers maintain paperwork and customer records in accordance with quality standards and clinical governance frameworks. Utilise appropriate digital technologies and evidence-based content within a delivery environment that supports privacy and confidentiality of customers. Develop an understanding of specialist signposting services in the local area/region. Ensure customer service standards are understood and observed by all Health & Wellbeing Advisers through observations and coaching. Align service to clinical governance frameworks covering CPD, risk, audit, record keeping and documentation. Your Skills & Experience Able to embrace our company values:
Kindness, Respect, Integrity, and Innovation. Qualified health professional with full registration with Health and Care Professions Council (HCPC) or British Association of Counselling and Psychotherapy (BACP). Leadership experience supporting a team to meet operational and service level demands. Experience in developing relationships with a range of internal and external stakeholders at a strategic level. NVQ Level 5 in Management & Leadership or similar Leadership qualification (ideal but not essential). Your Benefits We offer dedicated health and wellbeing support, including access to our 24/7 employee assistance programme for you and your family, along with clear stages of accredited development and learning. Benefits include: Minimum 33 days' holiday entitlement and a pension contribution up to 5% Monthly benefits scheme worth up to an additional £500 Free life assurance cover, totalling four times your annual salary And much more Equality, Diversity, and Inclusion Fedcap Employment is committed to equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy and the Equality Act 2010. We are a Disability Confident Leader employer, ensuring candidates with disabilities are not excluded unless unable to perform a duty intrinsic to the role, considering reasonable adjustments. About Us Mission:
To create opportunities for people by designing and delivering innovative, sustainable solutions for those who are socially disadvantaged. Fedcap Employment delivers employability solutions across the UK, building communities through local professional teams and supply chain partners. Our service is designed to give each individual the best opportunity according to their abilities and needs, providing targeted employment supports to underserved groups. Fedcap Employment joined The Fedcap Group in 2018. Website:
http://www.fedcapemployment.org/
#J-18808-Ljbffr
£37k - £38k Location:
Surrey, hybrid with offices based in Staines and Guildford. Who We Are Fedcap is a not-for-profit organisation committed to improving people's economic wellbeing. We deliver a range of employability programmes and services, believing that good work is part of a healthy life. In the past five years, we've supported more than 35,000 people across the UK back into work, helping families get out of poverty and improving their quality of life. Your Role Lead, motivate, develop and performance manage a team of Mental Health Advisers to improve their capability and deliver against KPIs, adhering to clinical governance frameworks. Manage day-to-day contact with key stakeholders at a local level, maintaining positive relationships to ensure sufficient customer flows to meet service level agreements (SLAs). Your Responsibilities Ensure Mental Health Advisers maintain paperwork and customer records in accordance with quality standards and clinical governance frameworks. Utilise appropriate digital technologies and evidence-based content within a delivery environment that supports privacy and confidentiality of customers. Develop an understanding of specialist signposting services in the local area/region. Ensure customer service standards are understood and observed by all Health & Wellbeing Advisers through observations and coaching. Align service to clinical governance frameworks covering CPD, risk, audit, record keeping and documentation. Your Skills & Experience Able to embrace our company values:
Kindness, Respect, Integrity, and Innovation. Qualified health professional with full registration with Health and Care Professions Council (HCPC) or British Association of Counselling and Psychotherapy (BACP). Leadership experience supporting a team to meet operational and service level demands. Experience in developing relationships with a range of internal and external stakeholders at a strategic level. NVQ Level 5 in Management & Leadership or similar Leadership qualification (ideal but not essential). Your Benefits We offer dedicated health and wellbeing support, including access to our 24/7 employee assistance programme for you and your family, along with clear stages of accredited development and learning. Benefits include: Minimum 33 days' holiday entitlement and a pension contribution up to 5% Monthly benefits scheme worth up to an additional £500 Free life assurance cover, totalling four times your annual salary And much more Equality, Diversity, and Inclusion Fedcap Employment is committed to equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy and the Equality Act 2010. We are a Disability Confident Leader employer, ensuring candidates with disabilities are not excluded unless unable to perform a duty intrinsic to the role, considering reasonable adjustments. About Us Mission:
To create opportunities for people by designing and delivering innovative, sustainable solutions for those who are socially disadvantaged. Fedcap Employment delivers employability solutions across the UK, building communities through local professional teams and supply chain partners. Our service is designed to give each individual the best opportunity according to their abilities and needs, providing targeted employment supports to underserved groups. Fedcap Employment joined The Fedcap Group in 2018. Website:
http://www.fedcapemployment.org/
#J-18808-Ljbffr
