Main area: Outpatients
Grade Band: 3
Contract: 12 months (Secondment/12 month fixed term)
Hours: Full time - 37.5 hours per week (Service covers Monday - Friday between 8:00-18:00)
Job ref: 205-6696788-A
Employer: University Hospitals of North Midlands NHS Trust
Employer type: NHS
Site: Cross cover between Royal Stoke & County Hospital
Town: Stoke on Trent
Salary: £24,071 - £25,674 PA
Salary period: Yearly
Closing: 07/01/2025 23:59
FDS Urgent Cancer Administrator
Band 3
Job Overview
The post holder is responsible for the patient’s journey from receipt of referral to appointment. The post holder will provide a proficient and effective system, in order to achieve the Trust’s 28-day faster diagnosis standard. To identify, analyse & resolve issues relating to the patient pathway and escalate any capacity issues to the Directorate. The post holder will incorporate the use of all the Trust's systems including E-Referral Patient Administration system, I-portal & any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection. Most members of staff in the Trust have a responsibility for supporting the delivery of Planned Care Services, and the achievement of Cancer and RTT targets, whether in a supportive role, or in terms of providing hands-on care.
Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait. As part of the administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures. The post holder will also require excellent communication and interpersonal skills and the ability to work flexibly is essential. The post-holder will ensure that confidentiality as outlined in the Data Protection Act 1998 is adhered to at all times. Main Duties of the Job
Undertake clerical duties, providing and receiving routine information requiring tact or persuasive skills. Contact patients via telephone to book their outpatient appointment in accordance to Trust targets. Set up ad hoc outpatient clinics as required. Communicate tactfully with patients. Monitor the number of referrals received, escalating any capacity issues to the Directorate to comply with waiting time targets. Ensure that the patient Access Policy is adhered to at all times and communicate any issues accordingly. Email information to patients regarding their appointment. Take direction from the Directorate when booking patient appointments. Manually upload the patient’s document information from E-referral onto Iportal in readiness for the patient’s outpatient appointment. Deal with enquiries where there may be barriers to understanding. Maintain and keep current the skill sets required for the post. Knowledge of Trust systems, E-referral (RAS), Careflow, Patient administration System Somerset and iPortal. Resolve issues relating to appointments or any general enquiries. Record information provided by the patient when rearranging or cancelling an appointment or booking into a clinic. Plan tasks to meet service requirements. Log new referrals ensuring a high level of accuracy on Careflow within the required timescales as per the Access Policy. Working for Our Organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. Detailed Job Description and Main Responsibilities
Participate in personal objective setting and review, including the creation of a personal development plan and the Trust’s appraisal process. Person Specification
Qualifications
3 GCSE's C or above or equivalent. Skills & Experience
Knowledge of national Cancer targets/pathways. Experience of working within an NHS Trust. Experience of working within Cancer Services. Employer Certification / Accreditation Badges
Working from Royal Stoke & County Hospital on a rota basis. Element of home working once fully trained. There will be a 10-minute exercise about your general knowledge of the NHS. This will take place in a confidential setting prior to the interview. It would be useful to research NHS wait times and Outpatients.
#J-18808-Ljbffr
Band 3
Job Overview
The post holder is responsible for the patient’s journey from receipt of referral to appointment. The post holder will provide a proficient and effective system, in order to achieve the Trust’s 28-day faster diagnosis standard. To identify, analyse & resolve issues relating to the patient pathway and escalate any capacity issues to the Directorate. The post holder will incorporate the use of all the Trust's systems including E-Referral Patient Administration system, I-portal & any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection. Most members of staff in the Trust have a responsibility for supporting the delivery of Planned Care Services, and the achievement of Cancer and RTT targets, whether in a supportive role, or in terms of providing hands-on care.
Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait. As part of the administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures. The post holder will also require excellent communication and interpersonal skills and the ability to work flexibly is essential. The post-holder will ensure that confidentiality as outlined in the Data Protection Act 1998 is adhered to at all times. Main Duties of the Job
Undertake clerical duties, providing and receiving routine information requiring tact or persuasive skills. Contact patients via telephone to book their outpatient appointment in accordance to Trust targets. Set up ad hoc outpatient clinics as required. Communicate tactfully with patients. Monitor the number of referrals received, escalating any capacity issues to the Directorate to comply with waiting time targets. Ensure that the patient Access Policy is adhered to at all times and communicate any issues accordingly. Email information to patients regarding their appointment. Take direction from the Directorate when booking patient appointments. Manually upload the patient’s document information from E-referral onto Iportal in readiness for the patient’s outpatient appointment. Deal with enquiries where there may be barriers to understanding. Maintain and keep current the skill sets required for the post. Knowledge of Trust systems, E-referral (RAS), Careflow, Patient administration System Somerset and iPortal. Resolve issues relating to appointments or any general enquiries. Record information provided by the patient when rearranging or cancelling an appointment or booking into a clinic. Plan tasks to meet service requirements. Log new referrals ensuring a high level of accuracy on Careflow within the required timescales as per the Access Policy. Working for Our Organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. Detailed Job Description and Main Responsibilities
Participate in personal objective setting and review, including the creation of a personal development plan and the Trust’s appraisal process. Person Specification
Qualifications
3 GCSE's C or above or equivalent. Skills & Experience
Knowledge of national Cancer targets/pathways. Experience of working within an NHS Trust. Experience of working within Cancer Services. Employer Certification / Accreditation Badges
Working from Royal Stoke & County Hospital on a rota basis. Element of home working once fully trained. There will be a 10-minute exercise about your general knowledge of the NHS. This will take place in a confidential setting prior to the interview. It would be useful to research NHS wait times and Outpatients.
#J-18808-Ljbffr
