Reablement Liaison Officer

Permanent contract | £18,150 to £19,346 per annum (Scale E) | 26.25 hours per week | County Hall, Norwich (hybrid working) Do you have excellent customer services and ICT skills with a passion for Social Care? If so, we’d love to hear from you. We have some new opportunities to join our existing teams across the county to: Take referrals into our service by phone and Liquid Logic (our social care system) Deploy support workers from the Swifts and Nightowl services to unplanned events such as falls or welfare checks The role may also include setting up visits to service users for support workers using an electronic scheduling software (full training will be given) Take queries from the support workers while they are working in the community As a Reablement Liaison Officer, you will be the first point of contact and an information service for GPs, community health services, social services, service users, and their families. You will also take referrals for Norfolk First Support. Norfolk Swift Response service provides support for unplanned care needs, such as falls and is a 24-hour service. It is part of Norfolk First Response which delivers services to adults across Norfolk in their own homes for up to 6 weeks, assisting them to regain skills they may have lost following an illness or hospital admission, enabling them to regain their independence as much as possible while also reviewing any ongoing support needed. You need to possess excellent ICT skills and be able to work to tight deadlines, often making decisions independently whilst delivering excellent customer service. You will also have the ability to assess risk and take appropriate action, working with our multidisciplinary team to support people to return to their homes. The role is hybrid, working both from home and a locality office. Our rota is on a two-week rota basis, which includes working morning and evening shifts, alternative weekends, and bank holidays, but is planned in advance to help us deliver our service whilst enabling you a healthy work-life balance. Rota pattern: Week 1: Monday, Tuesday, Saturday, and Sunday 2pm to 10pm Week 2: Wednesday, Thursday, Friday 6am to 2pm We review applications regularly, so you need not wait until the closing date to apply. Please indicate at the top of your supporting statement which vacancy or vacancies you are applying for. For an informal discussion regarding this position please contact. These are some benefits you can enjoy by working for Norfolk County Council: Competitive salary Generous holiday entitlement with the ability to buy and sell leave Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part-time, remote, and hybrid working – dependent on your job role and business need. Financial benefits such as: ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema, and days out. A Blue Light card for Fire Service and Social Care Workers Relocation expenses paid upfront (where applicable) An advance of your expenses if you travel for work Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments, and dependants’ pensions. A payment if you refer someone you know to a hard-to-fill job. Tax-efficient ways of getting extra pension, new bikes, and electric cars. Before you apply, we recommend reading the full

Job Description and Person Specification

to help you demonstrate you meet the criteria. Closing date: 12 January 2025 at 23:59

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