Salary:
Norwich - £30,021 - £34,770 per annum / London - £33,018 - £38,325 per annum Location:
Hybrid/Reed House, Norwich or Corsica Street, London Hours:
36 per week Contract Type:
Permanent We're looking for an experienced Customer Accounts Specialist to join our lovely Home Ownership team on a permanent basis. If you thrive in a customer-focused environment and pride yourself on providing the highest level of customer service, this could be the perfect role for you! The Customer Accounts Specialists play a vital role in delivering the Group's income management services and policies, with a heartfelt commitment to maximising the collection of rent and service charges while compassionately minimising the financial strain that our customers may face. In this position, you'll oversee the entire income collection and arrears process within a designated area. Your responsibilities include closely monitoring housing debt and guiding our customers through the recovery journey until a resolution is reached. We understand that financial circumstances can be challenging, so it is essential to approach each case with empathy and care. By following established policies and procedures, you'll work diligently to implement appropriate recovery actions, aiming to reduce both the level of arrears and the stress our customers experience, all while striving to meet our annual targets. Customer service is key in this role, and we'd love to hear from you if you have a strong track record in delivering high-quality service and first-rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You'll present cases to court, so need excellent written and verbal communication skills, and you should be comfortable with report writing. Ideally, you'll have experience in customer account management and debt recovery working for a housing provider or similar. In terms of experience, a housing background is essential along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages. You'll need to be able to travel extensively in order to attend court. If this sounds like an opportunity for you, we look forward to hearing from you. Closing Date:
Tuesday 31st December 2024 at midnight. Candidates must have the ability to travel throughout the region. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
#J-18808-Ljbffr
We are Clarion - the country’s largest housing association, We provide a home to 360,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability. We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have. We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most, We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future and we’re relentless in pursuing it.
