We have a fantastic opportunity for a
New Business Advisor
to join the
Customer Care
team, based at our site in
Andover . This role is available as a Full Time role, 37 hours per week. Working Pattern: The Customer Contact centre is open Monday to Friday 08:00 - 20:00 and weekends 09:00 - 17:00. Your shifts will be on a rota basis working 5 days (37 hours or Pro Rata) over a 7 day period. Role Information: In this role, you will be the first person that the customer speaks to, whether it is over the phone, via email, or through the website. You will find out from the customer about their need for the product.
Questions like
“What's causing the stairs to be difficult” and “can you describe your stairs to me” . From this fact-finding, you will be able to advise on whether Stannah can help and if so, you will book an appointment for a Sales Consultant to visit them. To be a successful
New Business Advisor , you will have great listening skills to understand customer concerns and offer solutions to these problems, as well as an empathetic and caring approach to sales. Key Responsibilities: You will communicate and build rapport with customers by phone and email and capture the detail of the communication on Stannah’s systems. You will schedule a Survey appointment with the customer and book the appointment in the Consultant’s diary, considering Google Maps to ensure the Consultant’s time is scheduled as efficiently as possible. When web enquiries arrive, you and the team will contact the customer to discuss the enquiry. You will handle this communication with care and sensitivity, providing the customer with a high-quality experience. You are a key contact to the Sales Consultant team, who will contact you for further customer information or with any queries about their diary of appointments with customers. Company Information: Stannah is a British family-owned company that provides elevators, escalators, and moving walkways, and manufactures stairlifts and platform lifts. We offer repairs and servicing 24 hours a day, 365 days a year. The family is now in their fifth generation and plays a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages, and supportive working environments attract the best people who strive to offer quality and dedication within their work. We are a company that pioneers forward thinking; we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles. Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, which is paid to all employees each quarter based on Group Company profits 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days (or pro-rated depending on working hours) Pension Scheme, matched contribution/salary sacrifice SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical, as well as physiotherapy, chiropody, and flu vaccinations. Life Assurance Scheme Long Service award scheme, with additional holiday benefit Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme Company Sick Pay Enhanced maternity and paternity provision
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New Business Advisor
to join the
Customer Care
team, based at our site in
Andover . This role is available as a Full Time role, 37 hours per week. Working Pattern: The Customer Contact centre is open Monday to Friday 08:00 - 20:00 and weekends 09:00 - 17:00. Your shifts will be on a rota basis working 5 days (37 hours or Pro Rata) over a 7 day period. Role Information: In this role, you will be the first person that the customer speaks to, whether it is over the phone, via email, or through the website. You will find out from the customer about their need for the product.
Questions like
“What's causing the stairs to be difficult” and “can you describe your stairs to me” . From this fact-finding, you will be able to advise on whether Stannah can help and if so, you will book an appointment for a Sales Consultant to visit them. To be a successful
New Business Advisor , you will have great listening skills to understand customer concerns and offer solutions to these problems, as well as an empathetic and caring approach to sales. Key Responsibilities: You will communicate and build rapport with customers by phone and email and capture the detail of the communication on Stannah’s systems. You will schedule a Survey appointment with the customer and book the appointment in the Consultant’s diary, considering Google Maps to ensure the Consultant’s time is scheduled as efficiently as possible. When web enquiries arrive, you and the team will contact the customer to discuss the enquiry. You will handle this communication with care and sensitivity, providing the customer with a high-quality experience. You are a key contact to the Sales Consultant team, who will contact you for further customer information or with any queries about their diary of appointments with customers. Company Information: Stannah is a British family-owned company that provides elevators, escalators, and moving walkways, and manufactures stairlifts and platform lifts. We offer repairs and servicing 24 hours a day, 365 days a year. The family is now in their fifth generation and plays a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages, and supportive working environments attract the best people who strive to offer quality and dedication within their work. We are a company that pioneers forward thinking; we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles. Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, which is paid to all employees each quarter based on Group Company profits 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days (or pro-rated depending on working hours) Pension Scheme, matched contribution/salary sacrifice SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical, as well as physiotherapy, chiropody, and flu vaccinations. Life Assurance Scheme Long Service award scheme, with additional holiday benefit Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme Company Sick Pay Enhanced maternity and paternity provision
#J-18808-Ljbffr
