Fuse is on a mission to make electricity cheaper, greener, and more accessible. As a pioneering renewable energy startup, we are expanding quickly and aiming to develop a terawatt of renewable capacity to power the world. With $90M raised from investors like Balderton, Lakestar, Accel, Creandum, Lower carbon, and Ribbit, Fuse is led by industry leaders Alan Chang, ex-CRO of Revolut, and Charles Orr, former Head of Strategy at Revolut. Located in the heart of Canary Wharf, our high-performance team includes former engineers and operators from Revolut, Tesla, and Volatile. Our vision extends beyond energy; we're redefining the customer experience for an energy provider that prioritises reliability, sustainability, and cost-effectiveness.
About The Role
Fuse is seeking a dedicated and proactive Customer Support Specialist for our customers. In this role, you'll play a crucial part in maintaining our high standards of service, working directly with customers to address inquiries, manage account issues, and ensure a smooth experience from onboarding through ongoing support. This role is shift-based, including overnight shifts, to help us provide our industry-leading 24/7 support to customers. This role provides hands-on experience in the renewable energy sector, giving you the chance to grow within the company as we scale and expand.
Key Responsibilities
Deliver excellent after-sales support through chat channel and emails Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach Resolve service-related issues quickly and professionally Offer advice to customers on how to maximise their energy savings Work collaboratively with internal teams to continuously improve the customer experience Work 40 hours in shifts per week (including overnight shifts, with additional pay) Requirements
Bachelor's degree required Exceptional verbal and written communication skills Ability to work both independently and collaboratively in a team environment Excellent communication skills and a genuine passion for helping customers Strong problem-solving skills and the ability to manage challenging situations with patience Interest in the energy industry and a desire to help customers make informed decisions Previous experience in customer service, ideally within the energy or utilities sector, is a plus, but not necessary Ability to work in-office Benefits
Competitive salary Biannual bonus scheme Fully expensed tech to match your needs! 28 days paid annual leave per year Deliveroo breakfast and dinner for office based employees Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Services for Renewable Energy
#J-18808-Ljbffr
About The Role
Fuse is seeking a dedicated and proactive Customer Support Specialist for our customers. In this role, you'll play a crucial part in maintaining our high standards of service, working directly with customers to address inquiries, manage account issues, and ensure a smooth experience from onboarding through ongoing support. This role is shift-based, including overnight shifts, to help us provide our industry-leading 24/7 support to customers. This role provides hands-on experience in the renewable energy sector, giving you the chance to grow within the company as we scale and expand.
Key Responsibilities
Deliver excellent after-sales support through chat channel and emails Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach Resolve service-related issues quickly and professionally Offer advice to customers on how to maximise their energy savings Work collaboratively with internal teams to continuously improve the customer experience Work 40 hours in shifts per week (including overnight shifts, with additional pay) Requirements
Bachelor's degree required Exceptional verbal and written communication skills Ability to work both independently and collaboratively in a team environment Excellent communication skills and a genuine passion for helping customers Strong problem-solving skills and the ability to manage challenging situations with patience Interest in the energy industry and a desire to help customers make informed decisions Previous experience in customer service, ideally within the energy or utilities sector, is a plus, but not necessary Ability to work in-office Benefits
Competitive salary Biannual bonus scheme Fully expensed tech to match your needs! 28 days paid annual leave per year Deliveroo breakfast and dinner for office based employees Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Services for Renewable Energy
#J-18808-Ljbffr
