The role of Store Manager is a crucial part of the store and retail function. Connecting and engaging with the brand's customers and teams, making the day-to-day activities a success, and leading the store & team performance towards success.
We are looking for someone who is self-driven, attentive to details, reliable, full of energy, approachable with extensive knowledge of fashion and trends of the season, and an expert leader in engaging and styling clients. You are a role model in everything you do and you share your knowledge and skills with your colleagues.
The Store Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience. As a Store Manager, you are in charge of maximizing store targets, retail excellence, ensuring your team is motivated in providing optimal and personalized customer service while complying with the brand's procedures and standards.
This role is an interim/FTC position.
Expectations of the role:
Be a brand ambassador and embrace the brand Selling Ceremony Lead your team by example Drive sales: train and coach your team in delivering exceptional and personalized customer experience Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs Monitor the store targets & KPIs, individual sales KPIs of your team members Monitor and record the shop floor activity and send regular updates to the Area Manager Analyze the commercial aspects of your store and identify new methods to increase turnover & KPIs Be constantly present on the shop floor and fully available to look after customers' needs Build customer loyalty and understand customer relationship management Communicate efficiently and effectively Be knowledgeable of the collection and the brand's iconic pieces Inspire the team and lead by example Support the development of the team and store KPIs Be proactive in developing your team skills and brand/product knowledge Ensure you adhere to all organizational aspects to ensure your team works in conditions enabling success Be approachable and a great communicator to ensure business runs smoothly Build and nurture a strong relationship with your direct report, Country Manager, and all other departments, partners Be a good coach Empower your team and avoid micromanaging Express interest in team members’ success and personal well-being Be productive and results-oriented Be a good communicator and listen to your team Help your employees with career development Have a clear vision and strategy for the team Possess key technical skills to assist the team Operations:
Drive sales: Fully proficient in operating till system, payments, and fraud prevention Follow company policy and procedures Manage the opening and closing procedures for your store and ensure luxurious store environment and standards Create rotas that meet local needs and brand rules and the availability of your team Adjust staffing levels and the rota to match turnover patterns throughout the week/month/year Anticipate and manage staff holidays to ensure good shop floor cover and respect the business calendar Be fully proficient with all operational aspects and procedures, and proactive in learning new processes Manage loss prevention procedures, perform regular inventories, and communicate any discrepancies Maintain a good completion of administrative tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…) Develop the store and team members CRM database and activities to enhance turnover Manage deliveries, ensure replenishment is made, and new collections are processed according to brand guidelines Manage VM guidelines implementation and train your team on all VM aspects & standards Ensure the shop floor and window standards are impeccably maintained and always very commercial Human Resources:
Anticipate and manage recruitment for the store Train and develop the team with a development plan that emphasizes their skills Organize weekly training sessions and monitor performance and development Identify team members with growth potential and set up plans to develop their skills Coach and motivate your team by giving them skill targets to achieve Create a positive and inclusive work atmosphere, motivating and recognizing achievements within the team Monitor regular staff reviews and employee probations Required Knowledge & Skills:
Demonstrate strong leadership skills and a passion for people development Be business-driven and commercial in all aspects Have excellent communication & organization skills Understand how to deliver and coach luxurious customer experience Understand the business KPIs and how to develop them Show passion for people and the luxury retail and interest in fashion and retail market trends Lead by example in all occasions Be detail-focused! Be a problem solver! Adapt to new situations, be proactive! Exhibit great people skills, excellent teamwork skills, and enthusiasm Have a positive and proactive attitude and knowledge of motivating a team Be eager to learn, develop yourself and others.
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Be a brand ambassador and embrace the brand Selling Ceremony Lead your team by example Drive sales: train and coach your team in delivering exceptional and personalized customer experience Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs Monitor the store targets & KPIs, individual sales KPIs of your team members Monitor and record the shop floor activity and send regular updates to the Area Manager Analyze the commercial aspects of your store and identify new methods to increase turnover & KPIs Be constantly present on the shop floor and fully available to look after customers' needs Build customer loyalty and understand customer relationship management Communicate efficiently and effectively Be knowledgeable of the collection and the brand's iconic pieces Inspire the team and lead by example Support the development of the team and store KPIs Be proactive in developing your team skills and brand/product knowledge Ensure you adhere to all organizational aspects to ensure your team works in conditions enabling success Be approachable and a great communicator to ensure business runs smoothly Build and nurture a strong relationship with your direct report, Country Manager, and all other departments, partners Be a good coach Empower your team and avoid micromanaging Express interest in team members’ success and personal well-being Be productive and results-oriented Be a good communicator and listen to your team Help your employees with career development Have a clear vision and strategy for the team Possess key technical skills to assist the team Operations:
Drive sales: Fully proficient in operating till system, payments, and fraud prevention Follow company policy and procedures Manage the opening and closing procedures for your store and ensure luxurious store environment and standards Create rotas that meet local needs and brand rules and the availability of your team Adjust staffing levels and the rota to match turnover patterns throughout the week/month/year Anticipate and manage staff holidays to ensure good shop floor cover and respect the business calendar Be fully proficient with all operational aspects and procedures, and proactive in learning new processes Manage loss prevention procedures, perform regular inventories, and communicate any discrepancies Maintain a good completion of administrative tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…) Develop the store and team members CRM database and activities to enhance turnover Manage deliveries, ensure replenishment is made, and new collections are processed according to brand guidelines Manage VM guidelines implementation and train your team on all VM aspects & standards Ensure the shop floor and window standards are impeccably maintained and always very commercial Human Resources:
Anticipate and manage recruitment for the store Train and develop the team with a development plan that emphasizes their skills Organize weekly training sessions and monitor performance and development Identify team members with growth potential and set up plans to develop their skills Coach and motivate your team by giving them skill targets to achieve Create a positive and inclusive work atmosphere, motivating and recognizing achievements within the team Monitor regular staff reviews and employee probations Required Knowledge & Skills:
Demonstrate strong leadership skills and a passion for people development Be business-driven and commercial in all aspects Have excellent communication & organization skills Understand how to deliver and coach luxurious customer experience Understand the business KPIs and how to develop them Show passion for people and the luxury retail and interest in fashion and retail market trends Lead by example in all occasions Be detail-focused! Be a problem solver! Adapt to new situations, be proactive! Exhibit great people skills, excellent teamwork skills, and enthusiasm Have a positive and proactive attitude and knowledge of motivating a team Be eager to learn, develop yourself and others.
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