Join a Market-Leading Service & Maintenance Provider in the role of Service Delivery Manager
We’re excited to partner with a respected, nationally recognised engineering organisation known for their commitment to service excellence and reliability. They’re on the hunt for an exceptional Service Delivery Manager to lead and elevate their Service & Maintenance operations.
This role is perfect for a dynamic professional with a technical background (mechanical engineering would be ideal) ready to make a real impact by driving operational efficiency, leading high-performing teams and contributing to the growth of a well-established business.
What’s on Offer:
Salary: £70k - £75k (DOE)
Car Allowance: £7k per annum
Benefits:
Company Pension Scheme Private Healthcare Scheme Death in Service Coverage
Your Key Responsibilities - Service Delivery Manager Operational Leadership: Strategically allocate resources to maximise efficiency and reduce costs. Deliver projects within quoted costs and margins, ensuring consistent quality. Drive renewals of Service & Maintenance Agreements (SMA) and improve account management processes. Lead compliance with ISO9001 and leverage digital tools to optimize performance. Champion continuous improvements to streamline workflows and secure competitive advantages. Financial Oversight: Monitor and manage operational budgets to maintain profitability. Collaborate with Finance teams to develop and refine financial reports and identify areas for improvement. Team Development & Leadership: Lead and inspire the Service Delivery team of office-based staff and field engineers. Drive team performance through recruitment, training, coaching, and succession planning. Foster a culture of empowerment, accountability, and growth. Oversee HR functions including onboarding, training, and compliance with employment regulations. About You: Proven experience in operations management within service-led industries such as engineering or facilities management. A solid technical background, ideally in mechanical engineering, with the ability to communicate effectively in technical environments. Expertise in resource allocation, operational efficiency, and cost control. Strong financial acumen, including experience managing budgets and profitability. Outstanding leadership skills, with the ability to build, mentor, and empower teams. A proactive, customer-focused mindset, coupled with excellent decision-making and problem-solving abilities. Exceptional organisational, time management, and communication skills. Why Join? This is your opportunity to play a pivotal role in an innovative, growth-driven organisation with a reputation for technical excellence. Lead from the front, streamline operations, and drive meaningful change within a supportive, forward-thinking environment. Apply now and take the next step in your career!
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Company Pension Scheme Private Healthcare Scheme Death in Service Coverage
Your Key Responsibilities - Service Delivery Manager Operational Leadership: Strategically allocate resources to maximise efficiency and reduce costs. Deliver projects within quoted costs and margins, ensuring consistent quality. Drive renewals of Service & Maintenance Agreements (SMA) and improve account management processes. Lead compliance with ISO9001 and leverage digital tools to optimize performance. Champion continuous improvements to streamline workflows and secure competitive advantages. Financial Oversight: Monitor and manage operational budgets to maintain profitability. Collaborate with Finance teams to develop and refine financial reports and identify areas for improvement. Team Development & Leadership: Lead and inspire the Service Delivery team of office-based staff and field engineers. Drive team performance through recruitment, training, coaching, and succession planning. Foster a culture of empowerment, accountability, and growth. Oversee HR functions including onboarding, training, and compliance with employment regulations. About You: Proven experience in operations management within service-led industries such as engineering or facilities management. A solid technical background, ideally in mechanical engineering, with the ability to communicate effectively in technical environments. Expertise in resource allocation, operational efficiency, and cost control. Strong financial acumen, including experience managing budgets and profitability. Outstanding leadership skills, with the ability to build, mentor, and empower teams. A proactive, customer-focused mindset, coupled with excellent decision-making and problem-solving abilities. Exceptional organisational, time management, and communication skills. Why Join? This is your opportunity to play a pivotal role in an innovative, growth-driven organisation with a reputation for technical excellence. Lead from the front, streamline operations, and drive meaningful change within a supportive, forward-thinking environment. Apply now and take the next step in your career!
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