Technical Services Manager – London (Diagnostics)

About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. The Opportunity We have an exciting opportunity for a Technical Service Manager to join Abbott. This position works in the Diagnostics division. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. As the Technical Service Manager, you will be responsible for managing service delivery, working closely with all Abbott stakeholders to assure delivery of the ultimate customer experience. What You’ll Do Manage stakeholders including key customers. Manage and coordinate the Technical Service Team in close liaison with District Customer Experience Managers. Set and achieve Key Performance Indicators and customer satisfaction NPS. Actively participate in customer business reviews by providing reporting of service KPIs. Monitor instrument reliability and service costs, managing all escalated service situations to assure timely resolution. Manage and control spare parts inventory to maintain service levels and control DOH and inventory levels to Plan or IBP. Hire, train, coach, develop, motivate, and retain Technical Service Specialists. Implement area goals and incentive plans and perform PEx process for the Technical Service Team. Implement area service strategy to assure standardization and consistency of outstanding service delivery. Required Qualifications Bachelor's degree or equivalent experience required. Bachelor's/Engineering degree in medical/electrical/mechanical or medical technology is preferred. Management qualification is highly desired. Background Experience in sales/service industry and/or a proven track record in a similar position, supported by management and customer engagement. Successful engagement with customers, specifically C-Level (including CEO, CFO, COO) and Top Management. Excellent product and industry knowledge. Experience in people management with a proven track record. Experience in building and managing mobile applications (iOS and Android). Extensive programming experience. WHAT WE OFFER As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at

www.abbott.com , on Facebook at

www.facebook.com/Abbott

and on Twitter @AbbottNews.

#J-18808-Ljbffr