Please note:
Rostered weekend work is a mandatory requirement of the role. On rostered weekends, (Saturday / Sunday) employees will receive a rostered day off on the following Monday/Tuesday respectively. About Us At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; we are also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. About the Role The Customer Onboard Specialist role, based out of our
Cricklewood hub , is responsible for delivering best-in-class customer service as well as creating unforgettable experiences when presenting our customers with a brand new vehicle. Responsibilities:
Provide ongoing guidance and support to our customers on how to become more profitable and maintain a higher driver rating. Provide coaching and feedback to ensure that customer behaviours stay aligned with their contracts and responsibilities on the road. Create long-lasting relationships that go beyond expected service levels, including semi-regular catch-ups with each customer. Perform customer onboarding tasks, including inspections of the vehicles. Provide information regarding servicing and upgrading. What You’ll Bring:
Excellent customer experience skills. Attention to detail is paramount. Being a scale-up business, no two days are the same. You may be asked to perform duties outside of this job description; therefore, being a team player is a must! A passion for working in a fast-paced, ever-changing environment. The ability to explain important information clearly to a diverse range of customers. Full UK Driver's License. Comfortable commuting and working out of our
Cricklewood Hub . Ability to work weekends as per roster. Our Benefits:
Performance-based bonus. Employee Assistance Program. Dedicated Learning & Development Platform. Splend is a dynamic growth company driven by a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate the process of building a global brand with true impact. At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth. We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply! #J-18808-Ljbffr
Rostered weekend work is a mandatory requirement of the role. On rostered weekends, (Saturday / Sunday) employees will receive a rostered day off on the following Monday/Tuesday respectively. About Us At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; we are also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. About the Role The Customer Onboard Specialist role, based out of our
Cricklewood hub , is responsible for delivering best-in-class customer service as well as creating unforgettable experiences when presenting our customers with a brand new vehicle. Responsibilities:
Provide ongoing guidance and support to our customers on how to become more profitable and maintain a higher driver rating. Provide coaching and feedback to ensure that customer behaviours stay aligned with their contracts and responsibilities on the road. Create long-lasting relationships that go beyond expected service levels, including semi-regular catch-ups with each customer. Perform customer onboarding tasks, including inspections of the vehicles. Provide information regarding servicing and upgrading. What You’ll Bring:
Excellent customer experience skills. Attention to detail is paramount. Being a scale-up business, no two days are the same. You may be asked to perform duties outside of this job description; therefore, being a team player is a must! A passion for working in a fast-paced, ever-changing environment. The ability to explain important information clearly to a diverse range of customers. Full UK Driver's License. Comfortable commuting and working out of our
Cricklewood Hub . Ability to work weekends as per roster. Our Benefits:
Performance-based bonus. Employee Assistance Program. Dedicated Learning & Development Platform. Splend is a dynamic growth company driven by a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate the process of building a global brand with true impact. At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth. We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply! #J-18808-Ljbffr
