Job Description
The Cloud Operations DevOps teams are responsible and accountable for Sage’s online Product portfolio. The teams ensure our Products and Services are constantly available for our customers to use to run their businesses. A Cloud Operations Engineer participates in bridging the technical gaps between Development and Operations by deploying, administering, improving infrastructure, and improving automation using cloud technologies. The Cloud Operations Engineer is responsible for working in their team, ensuring their Products and Services remain available, secure, and performant.
This is a hybrid role – three days per week in either our Newcastle or Winnersh offices.
The Senior Cloud Operations Engineer has a deep understanding and experience of working in a DevOps or SRE environment. They have demonstrated automation experience and multiple CI/CD implementations, working closely with product delivery teams, influencing their approach and design by deploying, administering, monitoring, and improving their service. Proactively, they will identify direct and indirect key partnerships required for each assigned project and/or operational deliverable and ensure their participation. This is a 24/7 operation that requires the Senior Cloud Operations Engineer to lead and resolve any service incidents that may arise and drive root cause analysis. The ability to quickly analyze, assess, and contribute to technical decisions is key to the senior role.
Key Responsibilities
In this role, you'll:
Take personal accountability for their products so that they remain available, secure, and performant.
Use technology and knowledge to design and implement solutions and services to simplify customer experience, mitigate risk, improve usability, and impact Sage’s goals.
Have a full understanding of operational risk and accountability for delivering an excellent service to our customers.
Manage stakeholder expectations, ensuring accountability for all team members, making, and influencing decisions.
Drive best practices in CI/CD and product delivery pipeline.
Promote a DevOps/SRE culture and adoption of CI/CD principles throughout the organization.
Participate and run global initiatives.
Create, maintain, administer, and enhance cloud environments, ensuring they are secure and scalable to satisfy operational requirements.
Ensure that any key non-functional requirements around availability, security, and performance are met before any product is made available to customers.
Define key metrics/logging and implement tooling that will provide all key stakeholders with information that will help identify improvements to the service on behalf of the customer.
Closely coordinate with product delivery teams to ensure that designs, standards, and quality can be implemented, improving the customer experience.
Take the lead during high-pressure incident scenarios, balancing technical resolution and senior stakeholder communications.
Communicate with key stakeholders on planned changes, incidents, and service improvement plans, influencing decisions on Product roadmaps.
Improve the out-of-hours customer experience by participating in our 24x7 on-call Rota.
Function : Cloud Operations
Country : United Kingdom
Office Location : Newcastle;Winnersh
Work Place type : Hybrid
Advert
Working at Sage means you’re supporting millions of small and medium-sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
#J-18808-Ljbffr
The Cloud Operations DevOps teams are responsible and accountable for Sage’s online Product portfolio. The teams ensure our Products and Services are constantly available for our customers to use to run their businesses. A Cloud Operations Engineer participates in bridging the technical gaps between Development and Operations by deploying, administering, improving infrastructure, and improving automation using cloud technologies. The Cloud Operations Engineer is responsible for working in their team, ensuring their Products and Services remain available, secure, and performant.
This is a hybrid role – three days per week in either our Newcastle or Winnersh offices.
The Senior Cloud Operations Engineer has a deep understanding and experience of working in a DevOps or SRE environment. They have demonstrated automation experience and multiple CI/CD implementations, working closely with product delivery teams, influencing their approach and design by deploying, administering, monitoring, and improving their service. Proactively, they will identify direct and indirect key partnerships required for each assigned project and/or operational deliverable and ensure their participation. This is a 24/7 operation that requires the Senior Cloud Operations Engineer to lead and resolve any service incidents that may arise and drive root cause analysis. The ability to quickly analyze, assess, and contribute to technical decisions is key to the senior role.
Key Responsibilities
In this role, you'll:
Take personal accountability for their products so that they remain available, secure, and performant.
Use technology and knowledge to design and implement solutions and services to simplify customer experience, mitigate risk, improve usability, and impact Sage’s goals.
Have a full understanding of operational risk and accountability for delivering an excellent service to our customers.
Manage stakeholder expectations, ensuring accountability for all team members, making, and influencing decisions.
Drive best practices in CI/CD and product delivery pipeline.
Promote a DevOps/SRE culture and adoption of CI/CD principles throughout the organization.
Participate and run global initiatives.
Create, maintain, administer, and enhance cloud environments, ensuring they are secure and scalable to satisfy operational requirements.
Ensure that any key non-functional requirements around availability, security, and performance are met before any product is made available to customers.
Define key metrics/logging and implement tooling that will provide all key stakeholders with information that will help identify improvements to the service on behalf of the customer.
Closely coordinate with product delivery teams to ensure that designs, standards, and quality can be implemented, improving the customer experience.
Take the lead during high-pressure incident scenarios, balancing technical resolution and senior stakeholder communications.
Communicate with key stakeholders on planned changes, incidents, and service improvement plans, influencing decisions on Product roadmaps.
Improve the out-of-hours customer experience by participating in our 24x7 on-call Rota.
Function : Cloud Operations
Country : United Kingdom
Office Location : Newcastle;Winnersh
Work Place type : Hybrid
Advert
Working at Sage means you’re supporting millions of small and medium-sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
#J-18808-Ljbffr
