Desktop Support Analyst

Become a Desktop Support Technician with Capita IT & Networks in our Coventry Office on an initial 6-month fixed term contract. This is a great opportunity for a Desktop Support Engineer to work as part of an amazing team providing support to internal Capita customers or to external clients. The role includes taking ownership and responsibility of queries, incidents and service requests, changes assigned to the Desktop support queues and following departmental and Capita procedures for fault resolution. What you'll be doing: Installing, configuring, and ensuring the on-going usability of desktop computers, peripheral equipment and software Taking ownership and responsibility of queries, incidents and service requests, changes assigned to the Desktop support queues and following departmental and Capita procedures for fault resolution Completing approved work requests accurately within the agreed SLA Performing administration of software distribution, desktop security and remote support tools and utilities Performing general preventative and remedial maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment Providing user data and application recovery Using diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software Maintaining awareness of current processes, updates and other information through regular team communication Familiarising users on basic software, hardware, and peripheral device operation Working with vendor support contacts to resolve technical issues within the desktop environment Escalating issues to the relevant person/team, when appropriate, to resolve issues within SLA Performing work in compliance within specified warranty requirements and liaising with warranty suppliers to effect repairs What we are looking for: Proven 2nd line on site desktop support experience Experience of Microsoft Intune, Azure AD and 365 Admin Windows 10 and Windows 11 and also support Office 365 Active Directory administration (Users and Computers) A good understanding of Network support including wireless technologies Hardware support liaising with manufacturer for in and out of warranty repairs for desktops and laptops Ability to be able to work on own initiative and also work as part of a wider team Experience in deployment projects and specifically Intune managed devices A good communicator at all levels from end user agents up to director level Please note that this role is an initial 6-month fixed term contract that is office based but with a potential to work at home up to 2 days per week towards the end of the working week. About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses, and clients. We design, build, and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, which enables them to work effectively and securely. What's in it for you: A competitive basic salary of up to £35,000 depending on experience pro rata 23 days' holiday (rising to 27) with the opportunity to buy extra leave Company matched pension, life assurance, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity employer.

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