About Us:
At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband. We’ve already topped MoneySavingExpert’s poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UK’s most recommended way to connect. So if you’re as customer obsessed as we are, and want to help change the face of the UK’s broadband industry, we’d love to hear from you. About this role:
As the Lead Product Manager (In Life) at Cuckoo, you’ll steer the strategic direction, development, and continuous improvement of our live product portfolio. Working with a dynamic team across engineering, customer experience, commercial, legal, and external partners, you’ll ensure that Cuckoo’s products not only meet customer needs but also keep us ahead of the competition. This is your chance to make a tangible impact in a fast-paced, innovative company while helping us create the best product experiences for our customers. More about this role:
Define and champion the vision for the ongoing evolution of Cuckoo's products, keeping them fresh, relevant and in tune with customer needs. Own the product requirements for managing the lifecycle of Cuckoo’s core broadband offerings and value-added services – ensuring we always deliver more than expected! Lead the roadmap for customer premises equipment (CPE) and related processes, pushing the envelope on innovation and improvement. Own and enhance the customer self-service tools (My Account web and Cuckoo app) to make life easier and more fun for our users. Seek out market and customer insights, ensuring our products stand out from the crowd and keep customers smiling. Manage key relationships with external suppliers, ensuring optimal performance and seamless integration. Collaborate with internal teams (engineering, commercial, legal, PMO and CX) to bring product developments to life on time and up to the highest standards. Keep an eye on product performance, using data to fine-tune and prioritize future developments. Ensure compliance with legal and regulatory requirements, making sure Cuckoo products are as secure as they are delightful. Lead the end-of-life (EOL) and withdrawal processes for products, ensuring smooth transitions that customers will appreciate. Lead and inspire your team, helping them grow while driving towards results and making the journey fun. You should apply if you have:
Relevantexperience in the telecommunications or tech sector, with a strong focus on product management and innovation in a B2C space. A solid technical understanding of broadband delivery and home networking applications. A natural at motivating teams and driving results, even in a fast-paced, ever-changing environment. Comfortable at navigating ambiguity and shifting priorities while keeping the big picture in mind. Excellent stakeholder management skills, with the ability to communicate effectively at all levels of the organization A sharp commercial mindset and an analytical approach that keeps you focused on the bottom line. Experience working in an agile development environment, ready to adapt and evolve as the market changes. Life inside the nest:
Up to £67,000 depending on experience 4x Life Assurance Income Protection Salary Sacrifice Pension 30 days holiday plus statutory bank holidays Enhanced Sick Leave Enhanced Family Leave Private Healthcare Private Dental Care Cycle 2 Work Scheme
Health Cash Plan Shopping Discounts Discounted Breakdown Cover Cuckoo's commitment to inclusive hiring: One of our Cuckoo values is ‘We are different’. And we really mean that. We’re a diverse bunch, with loads of different backgrounds, experiences, skills and perspectives. And all this makes us strong and better as a team. So, if you’ve got something different to bring to our flock - whether you’ve picked up skills in unexpected places, or you approach challenges in a way that others don’t - we’d love you to apply. Can you see yourself working with us? Apply now! We want all candidates to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure our assessment process works for you.
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At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband. We’ve already topped MoneySavingExpert’s poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UK’s most recommended way to connect. So if you’re as customer obsessed as we are, and want to help change the face of the UK’s broadband industry, we’d love to hear from you. About this role:
As the Lead Product Manager (In Life) at Cuckoo, you’ll steer the strategic direction, development, and continuous improvement of our live product portfolio. Working with a dynamic team across engineering, customer experience, commercial, legal, and external partners, you’ll ensure that Cuckoo’s products not only meet customer needs but also keep us ahead of the competition. This is your chance to make a tangible impact in a fast-paced, innovative company while helping us create the best product experiences for our customers. More about this role:
Define and champion the vision for the ongoing evolution of Cuckoo's products, keeping them fresh, relevant and in tune with customer needs. Own the product requirements for managing the lifecycle of Cuckoo’s core broadband offerings and value-added services – ensuring we always deliver more than expected! Lead the roadmap for customer premises equipment (CPE) and related processes, pushing the envelope on innovation and improvement. Own and enhance the customer self-service tools (My Account web and Cuckoo app) to make life easier and more fun for our users. Seek out market and customer insights, ensuring our products stand out from the crowd and keep customers smiling. Manage key relationships with external suppliers, ensuring optimal performance and seamless integration. Collaborate with internal teams (engineering, commercial, legal, PMO and CX) to bring product developments to life on time and up to the highest standards. Keep an eye on product performance, using data to fine-tune and prioritize future developments. Ensure compliance with legal and regulatory requirements, making sure Cuckoo products are as secure as they are delightful. Lead the end-of-life (EOL) and withdrawal processes for products, ensuring smooth transitions that customers will appreciate. Lead and inspire your team, helping them grow while driving towards results and making the journey fun. You should apply if you have:
Relevantexperience in the telecommunications or tech sector, with a strong focus on product management and innovation in a B2C space. A solid technical understanding of broadband delivery and home networking applications. A natural at motivating teams and driving results, even in a fast-paced, ever-changing environment. Comfortable at navigating ambiguity and shifting priorities while keeping the big picture in mind. Excellent stakeholder management skills, with the ability to communicate effectively at all levels of the organization A sharp commercial mindset and an analytical approach that keeps you focused on the bottom line. Experience working in an agile development environment, ready to adapt and evolve as the market changes. Life inside the nest:
Up to £67,000 depending on experience 4x Life Assurance Income Protection Salary Sacrifice Pension 30 days holiday plus statutory bank holidays Enhanced Sick Leave Enhanced Family Leave Private Healthcare Private Dental Care Cycle 2 Work Scheme
Health Cash Plan Shopping Discounts Discounted Breakdown Cover Cuckoo's commitment to inclusive hiring: One of our Cuckoo values is ‘We are different’. And we really mean that. We’re a diverse bunch, with loads of different backgrounds, experiences, skills and perspectives. And all this makes us strong and better as a team. So, if you’ve got something different to bring to our flock - whether you’ve picked up skills in unexpected places, or you approach challenges in a way that others don’t - we’d love you to apply. Can you see yourself working with us? Apply now! We want all candidates to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure our assessment process works for you.
#J-18808-Ljbffr
