Oxford University Hospitals NHS Foundation Trust
We are looking for 1 full-time Outpatient Administrator to join our friendly Outpatient Administration team in the Oxford Heart Centre. Applicants will be customer-focused, flexible, motivated, and pro-active with the ability to support the immediate team and wider directorate. This post will be both very challenging and interesting, and attention to detail is required. Personal and team development is encouraged and supported, and the post holders will be motivated, reliable, and flexible. NHS experience is desired, but not essential as full training will be given. Main duties of the job
Communicate politely and effectively with enquiries from patients, healthcare staff, carers, and others, courteously receiving patients and carers booked for outpatients or imaging services. Convey any changes to appointments sensitively with clear explanations for movement. Take part in covering the reception area, welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner. Ensure that all appointments are checked in/out and that appropriate coding is completed to ensure Trust income is secured. Participate in all mandatory training, including all training regarding 18-week patient pathways management. Provide full clinic preparation for patient notes, liaising with medical records and staff within the hospital to ensure that all notes and referral letters are available for clinic at least 24 hours before clinic, including all necessary information for the appointment (last letter, diagnostic results). Coordinate requests from patients, carers, and healthcare workforce staff to book clinical procedures in isolation or in combination with other procedures or outpatient consultations. About us
Oxford University Hospitals NHS Foundation Trust
is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. Find out more here
www.ouh.nhs.uk . The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital, and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. We call this
Delivering Compassionate Excellence , and its focus is on our values of compassion, respect, learning, delivery, improvement, and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Job responsibilities
Coordinate requests from patients, carers, and healthcare workforce staff to book clinical procedures in isolation or in combination with other procedures or outpatient consultations. Liaise with multidisciplinary teams to assist the prioritisation of clinical procedures. Book procedure arrangements into EPR and other systems at times appropriate to individual patient request, clinical priority, and procedure & electro-medical equipment availability. Use knowledge of clinical procedures and booking systems to resolve appointment arrangement conflicts and minimise patient journeys for multiple procedures. Communicate politely and effectively with enquiries from patients, healthcare staff, carers, and others, courteously receiving patients and carers booked for outpatients or imaging services. Convey any changes to appointments sensitively with clear explanations for movement. Maintain high levels of customer service at all times, delivering compassionate excellence. Provide appropriate information and instructions to patients, carers, and healthcare staff regarding a range of cardiac physiology clinical procedures. Enter relevant clinical and demographic information into clinical database systems (Datacam/Solus) or other PC-based systems (e.g., Microsoft Access/Excel). Sort incoming post and take appropriate action. Use knowledge of National and local waiting-time standards and liaise with clinical staff to ensure breaches do not occur. Use appropriate EPR functions to locate and list patient appointment arrangements. Arrange patient transport/translators where appropriate in line with Trust protocols. Take part in covering the reception area, welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner. Ensure that all appointments are checked in/out and that appropriate coding is completed to ensure Trust income is secured. Ensure full patient clinic lists are updated and generated a minimum of 24 hours prior to clinic. Provide full clinic preparation for patient notes, liaising with medical records and staff within the hospital to ensure that all notes and referral letters are available for clinic at least 24 hours before clinic, including all necessary information for the appointment (last letter, diagnostic results). Deliver for review all outpatient referrals from GPs on the E-Referral system, working with clinical teams to ensure that timely triage of these referrals is undertaken. Book all diagnostic tests requested in line with the clinic rules, patient needs, and Consultant requirements. Use the hospital EPR system to obtain and return health records for authorised users from various departments within the hospital. Contribute to the development, maintenance, and implementation of local policies and operating procedures. Person Specification
*Qualifications - Good basic educational background (e.g., 6 GCSE's grade C or above or equivalent) *Experience - Up to date experience of MS Windows, MS Office, Excel, PowerPoint, and Access (or equivalent) Diary Maintenance *Skills - Ability to prioritise Able to work independently and as a member of a team Flexible approach to teamwork and working hours *Communication Skills - Reliable and organised Paying attention to detail Hardworking and ability to work to deadlines *Qualifications - IT qualifications ECDL either taken or working towards Database/spreadsheet skills *Experience - Medical terminology Willingness to develop computer technology skills NHS experience Excellent communication skills both written and verbal. *Skills - Evidence of team working Evidence of team building *Communication Skills - Evidence of interacting with a wide range of people Excellent interpersonal skills Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Oxford University Hospitals NHS Foundation Trust £24,071 to £25,674 a year per annum pro rata
#J-18808-Ljbffr
We are looking for 1 full-time Outpatient Administrator to join our friendly Outpatient Administration team in the Oxford Heart Centre. Applicants will be customer-focused, flexible, motivated, and pro-active with the ability to support the immediate team and wider directorate. This post will be both very challenging and interesting, and attention to detail is required. Personal and team development is encouraged and supported, and the post holders will be motivated, reliable, and flexible. NHS experience is desired, but not essential as full training will be given. Main duties of the job
Communicate politely and effectively with enquiries from patients, healthcare staff, carers, and others, courteously receiving patients and carers booked for outpatients or imaging services. Convey any changes to appointments sensitively with clear explanations for movement. Take part in covering the reception area, welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner. Ensure that all appointments are checked in/out and that appropriate coding is completed to ensure Trust income is secured. Participate in all mandatory training, including all training regarding 18-week patient pathways management. Provide full clinic preparation for patient notes, liaising with medical records and staff within the hospital to ensure that all notes and referral letters are available for clinic at least 24 hours before clinic, including all necessary information for the appointment (last letter, diagnostic results). Coordinate requests from patients, carers, and healthcare workforce staff to book clinical procedures in isolation or in combination with other procedures or outpatient consultations. About us
Oxford University Hospitals NHS Foundation Trust
is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. Find out more here
www.ouh.nhs.uk . The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital, and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. We call this
Delivering Compassionate Excellence , and its focus is on our values of compassion, respect, learning, delivery, improvement, and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Job responsibilities
Coordinate requests from patients, carers, and healthcare workforce staff to book clinical procedures in isolation or in combination with other procedures or outpatient consultations. Liaise with multidisciplinary teams to assist the prioritisation of clinical procedures. Book procedure arrangements into EPR and other systems at times appropriate to individual patient request, clinical priority, and procedure & electro-medical equipment availability. Use knowledge of clinical procedures and booking systems to resolve appointment arrangement conflicts and minimise patient journeys for multiple procedures. Communicate politely and effectively with enquiries from patients, healthcare staff, carers, and others, courteously receiving patients and carers booked for outpatients or imaging services. Convey any changes to appointments sensitively with clear explanations for movement. Maintain high levels of customer service at all times, delivering compassionate excellence. Provide appropriate information and instructions to patients, carers, and healthcare staff regarding a range of cardiac physiology clinical procedures. Enter relevant clinical and demographic information into clinical database systems (Datacam/Solus) or other PC-based systems (e.g., Microsoft Access/Excel). Sort incoming post and take appropriate action. Use knowledge of National and local waiting-time standards and liaise with clinical staff to ensure breaches do not occur. Use appropriate EPR functions to locate and list patient appointment arrangements. Arrange patient transport/translators where appropriate in line with Trust protocols. Take part in covering the reception area, welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner. Ensure that all appointments are checked in/out and that appropriate coding is completed to ensure Trust income is secured. Ensure full patient clinic lists are updated and generated a minimum of 24 hours prior to clinic. Provide full clinic preparation for patient notes, liaising with medical records and staff within the hospital to ensure that all notes and referral letters are available for clinic at least 24 hours before clinic, including all necessary information for the appointment (last letter, diagnostic results). Deliver for review all outpatient referrals from GPs on the E-Referral system, working with clinical teams to ensure that timely triage of these referrals is undertaken. Book all diagnostic tests requested in line with the clinic rules, patient needs, and Consultant requirements. Use the hospital EPR system to obtain and return health records for authorised users from various departments within the hospital. Contribute to the development, maintenance, and implementation of local policies and operating procedures. Person Specification
*Qualifications - Good basic educational background (e.g., 6 GCSE's grade C or above or equivalent) *Experience - Up to date experience of MS Windows, MS Office, Excel, PowerPoint, and Access (or equivalent) Diary Maintenance *Skills - Ability to prioritise Able to work independently and as a member of a team Flexible approach to teamwork and working hours *Communication Skills - Reliable and organised Paying attention to detail Hardworking and ability to work to deadlines *Qualifications - IT qualifications ECDL either taken or working towards Database/spreadsheet skills *Experience - Medical terminology Willingness to develop computer technology skills NHS experience Excellent communication skills both written and verbal. *Skills - Evidence of team working Evidence of team building *Communication Skills - Evidence of interacting with a wide range of people Excellent interpersonal skills Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Oxford University Hospitals NHS Foundation Trust £24,071 to £25,674 a year per annum pro rata
#J-18808-Ljbffr
