We are looking to recruit another trusted member of our team, who has the right attributes to work alongside our administrative and clinical staff.
The right applicant will be customer focussed with a common-sense approach, able to multi-task and work well in a team and independently, to ensure we provide the best possible service to our patients.
The working hours shifts commence at 8.00am and finish at 6.30pm, either on a part time or full time basis. We can offer some degree of flexibility to the right person.
Main duties of the job
As a Patient Care Advisor (PCA), you will provide reception and administrative support to the clinical team to ensure patients are signposted to the appropriate practice services and wider external services, and able to manage various administrative tasks. The main duties include: Assisting with patient triage Communicating with patients by telephone and at the reception desk Email communications Scanning and various administrative tasks You will be fully supported by a friendly and innovative team and develop new skills along the way. Candidate attributes and requirements: Experience of patient-facing service delivery Excellent customer service, communication skills, and IT computer skills Excellent time management and ability to work to deadlines Be flexible and adaptable Previous NHS or healthcare experience is preferred Training will be provided for the right candidate. About us
This is an exciting opportunity to join an outstanding practice and a team of long-standing staff who are dedicated to providing excellent customer service. We were Herts & West Essex Primary Care Team of the Year 2023 and shortlisted again in 2024, which is a credit to our team as a whole. We are a large, well-established practice, with a supportive team which includes: doctors, paramedics, pharmacists, nurses, physiotherapists, and other primary care staff, supported by a large administrative team. Our aim is to provide the highest level of care to our patient population and to focus on the needs of our local population and the well-being of our staff, as well as the continued success and sustainability of the practice. As a GP Training Practice, we have a culture of training and development which extends to the whole team, and we encourage and support staff to develop and expand their skills. We are proud of the contribution our team has made to support the service improvements over the past year, which is reflected in our Google reviews. Job responsibilities
Signpost patients to appropriate services Assist GPs with patient triage Telephone switchboard duties and main reception duties Email communications and various administrative tasks Follow practice policies and procedures Support colleagues, both clinical and non-clinical Person Specification
Qualifications
GCSE grade A to C or equivalent Administration Diploma NVQ Certificate/Diploma in Customer Service Experience
Experience in patient-facing role Experience in administration and customer service Experience in patient-facing roles within GP Practice or similar Healthcare setting Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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As a Patient Care Advisor (PCA), you will provide reception and administrative support to the clinical team to ensure patients are signposted to the appropriate practice services and wider external services, and able to manage various administrative tasks. The main duties include: Assisting with patient triage Communicating with patients by telephone and at the reception desk Email communications Scanning and various administrative tasks You will be fully supported by a friendly and innovative team and develop new skills along the way. Candidate attributes and requirements: Experience of patient-facing service delivery Excellent customer service, communication skills, and IT computer skills Excellent time management and ability to work to deadlines Be flexible and adaptable Previous NHS or healthcare experience is preferred Training will be provided for the right candidate. About us
This is an exciting opportunity to join an outstanding practice and a team of long-standing staff who are dedicated to providing excellent customer service. We were Herts & West Essex Primary Care Team of the Year 2023 and shortlisted again in 2024, which is a credit to our team as a whole. We are a large, well-established practice, with a supportive team which includes: doctors, paramedics, pharmacists, nurses, physiotherapists, and other primary care staff, supported by a large administrative team. Our aim is to provide the highest level of care to our patient population and to focus on the needs of our local population and the well-being of our staff, as well as the continued success and sustainability of the practice. As a GP Training Practice, we have a culture of training and development which extends to the whole team, and we encourage and support staff to develop and expand their skills. We are proud of the contribution our team has made to support the service improvements over the past year, which is reflected in our Google reviews. Job responsibilities
Signpost patients to appropriate services Assist GPs with patient triage Telephone switchboard duties and main reception duties Email communications and various administrative tasks Follow practice policies and procedures Support colleagues, both clinical and non-clinical Person Specification
Qualifications
GCSE grade A to C or equivalent Administration Diploma NVQ Certificate/Diploma in Customer Service Experience
Experience in patient-facing role Experience in administration and customer service Experience in patient-facing roles within GP Practice or similar Healthcare setting Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
