An exciting opportunity has become available to join our team at Maidstone Hospital for the role of a Band 4 Senior Patient Pathway Coordinator working 37.5hrs per week. We welcome applicants that are motivated and dedicated to providing high standards of patient care. We encourage staff who are looking to build their skills at a higher band or level to apply for this role as secondment.
The post holder takes the lead role in managing the outpatient and inpatient waiting lists.
Main duties of the job
You will work as part of the Trauma & Orthopaedics clinical administration unit to coordinate the treatment pathway for outpatient appointments and inpatient waiting lists for Paediatric Orthopaedic patients to ensure that Government waiting time targets are met. Your role will include managing and booking outpatient clinics and surgery lists for your consultants, prepping referrals and scan results, and liaising with secretaries from our outreach partner Trusts. The successful candidate will help with tracking patient pathways from referral to treatment, monitoring the paediatric orthopaedic PTL and waiting lists. You would benefit from having knowledge of Allscripts, Theatreman, ERS, Medirota or similar systems plus an awareness of National Patient Access targets. Experience booking outpatient clinics and theatre lists would also be beneficial, though training will be given on all aspects of the role for the successful candidate. Exceptional administration experience and organisational skills are essential, along with an excellent telephone manner, knowledge of clinics/theatre lists and waiting lists. This post is mainly based at Maidstone Hospital, but there is a need for some cross-site working. Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children) Person Specification
Qualifications
Educated to diploma level or equivalent knowledge, skills and experience. GCSE Mathematics and English (or equivalent) Knowledge & Experience
Extensive administrative/secretarial experience which demonstrates the understanding of the key functions to providing an admin support service. Experience of dealing with users and a proven experience of working within a customer support role. Data collection and data entry experience. Ability to deal sensitively with patients and visitors some of whom may be anxious or concerned. Knowledge of national NHS targets. Experience managing staff. Skills
Excellent IT skills, experience using the full range of Microsoft Office Suite. Excellent organisational and interpersonal skills. Ability to manage an unpredictable workload with frequent interruptions. Excellent verbal and written communication skills. Able to work on own initiative. Able to produce clear coherent reports. Ability to handle patient data and information in a confidential and sensitive fashion to maintain confidentiality at all times. Ability to analyse problems and to develop practical and workable solutions to address them including leading others to solve problems in their areas. Ability to liaise with a range of people within and external to the organisation. Ability to persuade and influence people to engage in service improvements. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £26,530 to £29,114 a year per annum pro rata
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You will work as part of the Trauma & Orthopaedics clinical administration unit to coordinate the treatment pathway for outpatient appointments and inpatient waiting lists for Paediatric Orthopaedic patients to ensure that Government waiting time targets are met. Your role will include managing and booking outpatient clinics and surgery lists for your consultants, prepping referrals and scan results, and liaising with secretaries from our outreach partner Trusts. The successful candidate will help with tracking patient pathways from referral to treatment, monitoring the paediatric orthopaedic PTL and waiting lists. You would benefit from having knowledge of Allscripts, Theatreman, ERS, Medirota or similar systems plus an awareness of National Patient Access targets. Experience booking outpatient clinics and theatre lists would also be beneficial, though training will be given on all aspects of the role for the successful candidate. Exceptional administration experience and organisational skills are essential, along with an excellent telephone manner, knowledge of clinics/theatre lists and waiting lists. This post is mainly based at Maidstone Hospital, but there is a need for some cross-site working. Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children) Person Specification
Qualifications
Educated to diploma level or equivalent knowledge, skills and experience. GCSE Mathematics and English (or equivalent) Knowledge & Experience
Extensive administrative/secretarial experience which demonstrates the understanding of the key functions to providing an admin support service. Experience of dealing with users and a proven experience of working within a customer support role. Data collection and data entry experience. Ability to deal sensitively with patients and visitors some of whom may be anxious or concerned. Knowledge of national NHS targets. Experience managing staff. Skills
Excellent IT skills, experience using the full range of Microsoft Office Suite. Excellent organisational and interpersonal skills. Ability to manage an unpredictable workload with frequent interruptions. Excellent verbal and written communication skills. Able to work on own initiative. Able to produce clear coherent reports. Ability to handle patient data and information in a confidential and sensitive fashion to maintain confidentiality at all times. Ability to analyse problems and to develop practical and workable solutions to address them including leading others to solve problems in their areas. Ability to liaise with a range of people within and external to the organisation. Ability to persuade and influence people to engage in service improvements. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £26,530 to £29,114 a year per annum pro rata
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