Job summary
Applications are invited from suitable candidates to provide clinical administrative and clerical services to the Fairfield Nutrition & Dietetics Service.
You must have substantial administrative and secretarial experience including audio typing; a good knowledge of software programs/IT systems such as Excel, Word and Outlook; be able to work on your initiative and within a busy team environment. Experience of NHS systems and processes is desirable.
You will at times be acting as the first point of contact for our service therefore you will require excellent communication and customer care skills. You should also be committed to team working; adaptable to the needs of the service; and have the ability to remain calm under pressure.
Main duties of the job
The core job role will be to act as the first point of contact on the telephone or via email for patients, carers and health/social care professionals with queries regarding the nutrition & dietetic team.
You will need to be a kind and enthusiastic individual who enjoys a varied workload where no two days are the same.
Excellent organisation and time management skills are essential for dealing with a varied and busy workload.
As part of the role, you will be arranging clinics for patients and assisting with other administrative duties as required.
You will be working with the team to order supplies/equipment and support with any queries from patients or other professionals.
This is an excellent opportunity to work within a supportive and friendly team, consolidate your skills and learn new ones.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:
www.careers.northerncarealliance.nhs.uk Person Specification Qualifications Essential Level 2 IT qualification e.g. NVQ Level 2, RSA Word processing 2 or equivalent. Minimum Level C GSCE English or equivalent. Desirable ECDL or equivalent certificate in IT Knowledge, Training, Experience, Skills & Abilities Essential Must be able to demonstrate a good working knowledge of Microsoft Office, Excel and Word. Excellent written communication skills Audio Dictation Excellent verbal interpersonal and communication skills. Ability to demonstrate organisational skills including time management, prioritisation and to produce accurate work whilst working to tight deadlines. Ability to liaise effectively with patients, members of the team and external partners. Ability to work on your own initiative, and without close supervision. Demonstrate an understanding of the need to maintain a strict level of confidentiality with respect to clients and staff. Basic IT skills To demonstrate an awareness and understanding of supporting equality and valuing diversity within their role Desirable Experience of using NHS Trust specific data systems such as Patient Administration System (PAS), Choose and Book Ability to take notes at meetings. Experience and knowledge of systems and processes within the NHS and understanding of medical terminology. Experience of use of digital dictation equipment. Knowledge of Information Governance with regard to maintaining confidentiality Customer Care experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Employer details Employer name Northern Care Alliance NHS Foundation Trust Address Fairfield General Hospital Rochdale Old Road Bury BL9 7TD Employer's website
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www.careers.northerncarealliance.nhs.uk Person Specification Qualifications Essential Level 2 IT qualification e.g. NVQ Level 2, RSA Word processing 2 or equivalent. Minimum Level C GSCE English or equivalent. Desirable ECDL or equivalent certificate in IT Knowledge, Training, Experience, Skills & Abilities Essential Must be able to demonstrate a good working knowledge of Microsoft Office, Excel and Word. Excellent written communication skills Audio Dictation Excellent verbal interpersonal and communication skills. Ability to demonstrate organisational skills including time management, prioritisation and to produce accurate work whilst working to tight deadlines. Ability to liaise effectively with patients, members of the team and external partners. Ability to work on your own initiative, and without close supervision. Demonstrate an understanding of the need to maintain a strict level of confidentiality with respect to clients and staff. Basic IT skills To demonstrate an awareness and understanding of supporting equality and valuing diversity within their role Desirable Experience of using NHS Trust specific data systems such as Patient Administration System (PAS), Choose and Book Ability to take notes at meetings. Experience and knowledge of systems and processes within the NHS and understanding of medical terminology. Experience of use of digital dictation equipment. Knowledge of Information Governance with regard to maintaining confidentiality Customer Care experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Employer details Employer name Northern Care Alliance NHS Foundation Trust Address Fairfield General Hospital Rochdale Old Road Bury BL9 7TD Employer's website
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