Main area: System Support
Grade Band: 4
Contract: 12 months (Fixed Term)
Hours: 37.5 hours per week (One full-time position)
Job ref: 350-TWS6857941
Site: Saturn House, Knowsley Business Park, Liverpool, L34 9GJ
Town: Liverpool
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 14/01/2025 23:59
Interview date: 23/01/2025
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and particularly encourage applications from ethnic minorities, disabled, and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training, and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Job Overview
Responsible for the investigation and resolution of any problems reported by users, including advice and fault resolution. Required to interpret and communicate complicated issues to non-IMT staff. Help prepare and update documentation on the configuration, setup, and use of the systems. Work on own initiative in the knowledge that other application specialists are available for reference, either within the PO or within iMerseyside. Involvement in the preparation of information for meetings. Accurately update all incidents in the incident management system in a timely manner. Assist in providing 2nd line support for other systems which are maintained by the System Support Team and thus reduce key person dependencies within the team. Organise own work and be responsive to variable workloads and interruptions from other staff. Assist in the testing and quality assurance for systems or changes that need to be presented to the Change Advisory Board. Work closely with other disciplines within Informatics Merseyside including Programme Team, Business Change, and Training, especially during the planning, specifying, reviewing, updating, and upgrading of systems. Work with end users to configure the system to help them with the way they work, initiating changes and meeting with users to work through changes. Main Duties of the Job
Responsible for the investigation and resolution of any problems reported by users, including advice and fault resolution. Required to interpret and communicate complicated issues to non-IMT staff. Help prepare and update documentation on the configuration, setup, and use of the systems. Work on own initiative with knowledge that other application specialists are available for reference. Involvement in the preparation of information for meetings. Accurately update all incidents in the incident management system in a timely manner. Assist in providing 2nd line support for other systems maintained by the System Support Team. Organise own work and be responsive to variable workloads and interruptions. Assist in the testing and quality assurance for systems or changes that need to be presented to the Change Advisory Board. Work closely with other disciplines within Informatics Merseyside, including Programme Team, Business Change Team, and Training Team. Work with end users to configure the system to help them with their work, initiating changes and meeting with users to work through changes. Person Specification
Qualifications
The post-holder requires a level of knowledge equivalent to a HNC/Diploma, ECDL or equivalent, which may be satisfied by a combination of qualifications and/or experience. Prince 2 Foundation. ITIL Foundation. Knowledge/Experience
Experience of working as part of a team involved in Patient Administration Systems. Experience supporting Trust-wide systems (including clinical systems). Knowledge of working practices/areas where systems are used (including clinical systems). Experience of working within a project using PRINCE2. Experience of using Microsoft Office applications. Use of Microsoft Project and Visio. Awareness of NHS data definitions, standards, and policy. Skills
Experience of communicating issues to non-technical staff. Ability to contribute in workshops and meetings, including making occasional presentations to groups of staff. Ability to work unsupervised and manage own time and workload. Excellent organisational skills and ability to react to changing requirements. Experience of working with external organizations over service issues. Demonstrate ability to make judgments based on the analysis and investigation of issues. Values
Accountability. Responsive to service users. Engaging leadership style. Transparency and honesty. Discreet. Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.
#J-18808-Ljbffr
Responsible for the investigation and resolution of any problems reported by users, including advice and fault resolution. Required to interpret and communicate complicated issues to non-IMT staff. Help prepare and update documentation on the configuration, setup, and use of the systems. Work on own initiative in the knowledge that other application specialists are available for reference, either within the PO or within iMerseyside. Involvement in the preparation of information for meetings. Accurately update all incidents in the incident management system in a timely manner. Assist in providing 2nd line support for other systems which are maintained by the System Support Team and thus reduce key person dependencies within the team. Organise own work and be responsive to variable workloads and interruptions from other staff. Assist in the testing and quality assurance for systems or changes that need to be presented to the Change Advisory Board. Work closely with other disciplines within Informatics Merseyside including Programme Team, Business Change, and Training, especially during the planning, specifying, reviewing, updating, and upgrading of systems. Work with end users to configure the system to help them with the way they work, initiating changes and meeting with users to work through changes. Main Duties of the Job
Responsible for the investigation and resolution of any problems reported by users, including advice and fault resolution. Required to interpret and communicate complicated issues to non-IMT staff. Help prepare and update documentation on the configuration, setup, and use of the systems. Work on own initiative with knowledge that other application specialists are available for reference. Involvement in the preparation of information for meetings. Accurately update all incidents in the incident management system in a timely manner. Assist in providing 2nd line support for other systems maintained by the System Support Team. Organise own work and be responsive to variable workloads and interruptions. Assist in the testing and quality assurance for systems or changes that need to be presented to the Change Advisory Board. Work closely with other disciplines within Informatics Merseyside, including Programme Team, Business Change Team, and Training Team. Work with end users to configure the system to help them with their work, initiating changes and meeting with users to work through changes. Person Specification
Qualifications
The post-holder requires a level of knowledge equivalent to a HNC/Diploma, ECDL or equivalent, which may be satisfied by a combination of qualifications and/or experience. Prince 2 Foundation. ITIL Foundation. Knowledge/Experience
Experience of working as part of a team involved in Patient Administration Systems. Experience supporting Trust-wide systems (including clinical systems). Knowledge of working practices/areas where systems are used (including clinical systems). Experience of working within a project using PRINCE2. Experience of using Microsoft Office applications. Use of Microsoft Project and Visio. Awareness of NHS data definitions, standards, and policy. Skills
Experience of communicating issues to non-technical staff. Ability to contribute in workshops and meetings, including making occasional presentations to groups of staff. Ability to work unsupervised and manage own time and workload. Excellent organisational skills and ability to react to changing requirements. Experience of working with external organizations over service issues. Demonstrate ability to make judgments based on the analysis and investigation of issues. Values
Accountability. Responsive to service users. Engaging leadership style. Transparency and honesty. Discreet. Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.
#J-18808-Ljbffr
