Job Summary
This is an exciting opportunity to work in Ophthalmology as a Band 3 Clerical Officer for the Orthoptic and Optometry departments. You will be part of a multi-disciplinary team with a varied mix of administrative and patient-facing duties. Main Duties of the Job
You will be part of a team responsible for the front-line clerical service for the Orthoptic and Optometry department. This involves: Locating and preparing health records for clinics. Welcoming patients to the Optometry and Orthoptic Department. Booking patients in and out of the clinics. Assisting in the management and booking of Orthoptic and Optometry waiting lists by actioning referrals from ERS and emails. Cashing clinics up and arranging follow-up appointments. Dealing with telephone and face-to-face enquiries from patients, relatives, and carers. You will work closely with the rest of the clerical team, as well as the Orthoptists, Optometrists, and other clinical members of the multi-disciplinary Ophthalmology team. Self-motivation, showing initiative, being flexible with your daily tasks, and paying attention to detail are essential. About Us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in West Kent and East Sussex. We have a team of over 8,000 full and part-time staff and provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre. Job Responsibilities
Once your pre-employment checks have been completed, you will be contacted by Recruitment to arrange your start date, which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Basic Level. Person Specification
Qualifications
Essential
NVQ level 3 or equivalent working experience. Desirable
Undertaken customer service course in relation to communication. Recognised IT qualification. GCSE in English. Experience
Essential
Experience of working with the general public. Experience of working in a reception team. Telephone/customer service experience. Desirable
Experience working in the NHS or other healthcare setting. Skills
Essential
Possess excellent inter-personal and communication skills. Ability to be self-motivated and proactive. Ability to enter data precisely. Attention to detail. Desirable
Non-clinical manual handling experience. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer Details
Employer Name
Maidstone and Tunbridge Wells NHS Trust Address
Maidstone Hospital Maidstone ME16 9QQ
#J-18808-Ljbffr
This is an exciting opportunity to work in Ophthalmology as a Band 3 Clerical Officer for the Orthoptic and Optometry departments. You will be part of a multi-disciplinary team with a varied mix of administrative and patient-facing duties. Main Duties of the Job
You will be part of a team responsible for the front-line clerical service for the Orthoptic and Optometry department. This involves: Locating and preparing health records for clinics. Welcoming patients to the Optometry and Orthoptic Department. Booking patients in and out of the clinics. Assisting in the management and booking of Orthoptic and Optometry waiting lists by actioning referrals from ERS and emails. Cashing clinics up and arranging follow-up appointments. Dealing with telephone and face-to-face enquiries from patients, relatives, and carers. You will work closely with the rest of the clerical team, as well as the Orthoptists, Optometrists, and other clinical members of the multi-disciplinary Ophthalmology team. Self-motivation, showing initiative, being flexible with your daily tasks, and paying attention to detail are essential. About Us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in West Kent and East Sussex. We have a team of over 8,000 full and part-time staff and provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre. Job Responsibilities
Once your pre-employment checks have been completed, you will be contacted by Recruitment to arrange your start date, which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Basic Level. Person Specification
Qualifications
Essential
NVQ level 3 or equivalent working experience. Desirable
Undertaken customer service course in relation to communication. Recognised IT qualification. GCSE in English. Experience
Essential
Experience of working with the general public. Experience of working in a reception team. Telephone/customer service experience. Desirable
Experience working in the NHS or other healthcare setting. Skills
Essential
Possess excellent inter-personal and communication skills. Ability to be self-motivated and proactive. Ability to enter data precisely. Attention to detail. Desirable
Non-clinical manual handling experience. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer Details
Employer Name
Maidstone and Tunbridge Wells NHS Trust Address
Maidstone Hospital Maidstone ME16 9QQ
#J-18808-Ljbffr
