Job Title: Customer Service Administrator
Salary: £21,840 per annum (£12 per hour)
Contract Type: Permanent
Hours: Monday – Friday, 35 hours per week (Early finish on Friday)
Location: Bishops Cleeve, Cheltenham, GL52 8SF
Role Summary:
The Customer Service Administrator is responsible for the day-to-day servicing of Occupational Health cases on behalf of Optima Health for its clients. The role is to cover the helpdesk service lines (both telephone and email), providing our customers with case updates, assisting with booking appointments and dealing with general enquiries. The role requires you to take responsibility for solving customer challenges, working with internal departments to identify a resolution and offering an outstanding customer experience during every interaction.
Main Duties and Responsibilities: Answer incoming calls professionally, welcoming callers to the service and providing information and updates. Contact employees to book appointments. Provide confirmation correspondence and telephone updates to clients and employees on case progression. Actively chase older cases providing proactive updates to clients. Correctly log all activities and notes within the case management system ensuring it is up to date at all times. Liaise with clinical, administrative or management colleagues to escalate complaints or concerns where appropriate. Ensure that all contract inboxes are efficiently managed with excellent communication and response times across all contracts. Perform ad hoc duties when required to support the wider Optima Health team.
Experience, Skills, and Knowledge Required for the Role: Previous administration or customer service experience. Good written and verbal communication skills. Good attention to detail. Good IT / PC skills including Microsoft Packages.
What Can We Offer You? Competitive salary. Excellent leadership training scheme available if you would like to progress to leadership. 25 days annual leave, plus bank holidays. Buy and sell holiday scheme. Clinical Training Academy. Pension scheme. Career progression opportunities. Employee Assistance Programme. Cycle to work scheme. Eye care test vouchers. Flu jabs. Perkbox retail reward and discount scheme. Life assurance.
About Us: The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. Optima Health not only provides an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
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Role Summary:
The Customer Service Administrator is responsible for the day-to-day servicing of Occupational Health cases on behalf of Optima Health for its clients. The role is to cover the helpdesk service lines (both telephone and email), providing our customers with case updates, assisting with booking appointments and dealing with general enquiries. The role requires you to take responsibility for solving customer challenges, working with internal departments to identify a resolution and offering an outstanding customer experience during every interaction.
Main Duties and Responsibilities: Answer incoming calls professionally, welcoming callers to the service and providing information and updates. Contact employees to book appointments. Provide confirmation correspondence and telephone updates to clients and employees on case progression. Actively chase older cases providing proactive updates to clients. Correctly log all activities and notes within the case management system ensuring it is up to date at all times. Liaise with clinical, administrative or management colleagues to escalate complaints or concerns where appropriate. Ensure that all contract inboxes are efficiently managed with excellent communication and response times across all contracts. Perform ad hoc duties when required to support the wider Optima Health team.
Experience, Skills, and Knowledge Required for the Role: Previous administration or customer service experience. Good written and verbal communication skills. Good attention to detail. Good IT / PC skills including Microsoft Packages.
What Can We Offer You? Competitive salary. Excellent leadership training scheme available if you would like to progress to leadership. 25 days annual leave, plus bank holidays. Buy and sell holiday scheme. Clinical Training Academy. Pension scheme. Career progression opportunities. Employee Assistance Programme. Cycle to work scheme. Eye care test vouchers. Flu jabs. Perkbox retail reward and discount scheme. Life assurance.
About Us: The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. Optima Health not only provides an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
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