This is an exciting opportunity to join our award-winning Health Informatics department and support our new Digital Strategy PROUDTOBEDIGITAL. We are seeking to recruit an enthusiastic, committed and driven individual to join our 2nd line IT Support team on a permanent basis.
Some of the many reasons to work at the Trust include:
The Rotherham NHS Foundation Trust is digitally mature with over 10 years of experience.
Health Informatics at Rotherham have achieved Level 2 Towards Excellence Accreditation with the Yorkshire and Humber Digital Skills Development Network.
We are conveniently located just off the M1 allowing for excellent commute times across most of Yorkshire, North Derbyshire and West Lincolnshire & Humberside.
Main duties of the job
Working as part of a busy Health Informatics IT support 2nd Line team, your primary focus is to provide a high-quality IT support function to Rotherham Hospital and other areas within our support service. You will manage a support queue and respond to incidents and service requests efficiently and effectively, prioritising those which affect patient care. You will have experience of working in a busy IT environment, which may require working in patient-facing areas. You will need to demonstrate excellent customer service skills, including: PC hardware/software support & telephony Windows operating systems Microsoft applications You should hold a formal IT qualification or relevant experience. About us
The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham. As a Trust, we are on a journey to excellence, and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for recommending the Trust as a place to work, and we were one of the most improved for staff engagement overall. But don't just take our word for it; each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day, and we are proud of the improvements we are making. All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trust's values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence. Job responsibilities
Please see the attached Job Description and Person Specification for full details of the role and responsibilities. Person Specification
Qualifications
Educated to HND (or equivalent) in a relevant technical subject Evidence of continued professional development (CPD) Degree or equivalent occupational/professional qualification or experience Technical Qualifications such as MCSE, MCP or A+ Certification, or relevant experience ITIL Foundation level or higher Experience
Proven experience of supporting and maintaining desktop and peripheral devices Proven experience of working in an effective team in a customer service environment History of communicating technical issues to non-technical service users Ability to communicate across all levels to service users and support staff both verbally and in writing Experience working in an IT/Health Informatics setting Proven experience of working within the constraints of Service Level Agreements Knowledge
Service Management tools Desktop operating systems and applications Computer and peripheral devices Data backup and recovery technologies Network protocols and technologies NHS Information Governance Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £26,530 to £29,114 a year, per annum, pro rata.
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Working as part of a busy Health Informatics IT support 2nd Line team, your primary focus is to provide a high-quality IT support function to Rotherham Hospital and other areas within our support service. You will manage a support queue and respond to incidents and service requests efficiently and effectively, prioritising those which affect patient care. You will have experience of working in a busy IT environment, which may require working in patient-facing areas. You will need to demonstrate excellent customer service skills, including: PC hardware/software support & telephony Windows operating systems Microsoft applications You should hold a formal IT qualification or relevant experience. About us
The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham. As a Trust, we are on a journey to excellence, and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for recommending the Trust as a place to work, and we were one of the most improved for staff engagement overall. But don't just take our word for it; each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day, and we are proud of the improvements we are making. All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trust's values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence. Job responsibilities
Please see the attached Job Description and Person Specification for full details of the role and responsibilities. Person Specification
Qualifications
Educated to HND (or equivalent) in a relevant technical subject Evidence of continued professional development (CPD) Degree or equivalent occupational/professional qualification or experience Technical Qualifications such as MCSE, MCP or A+ Certification, or relevant experience ITIL Foundation level or higher Experience
Proven experience of supporting and maintaining desktop and peripheral devices Proven experience of working in an effective team in a customer service environment History of communicating technical issues to non-technical service users Ability to communicate across all levels to service users and support staff both verbally and in writing Experience working in an IT/Health Informatics setting Proven experience of working within the constraints of Service Level Agreements Knowledge
Service Management tools Desktop operating systems and applications Computer and peripheral devices Data backup and recovery technologies Network protocols and technologies NHS Information Governance Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £26,530 to £29,114 a year, per annum, pro rata.
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