An exciting opportunity has arisen in the Imaging department based at Liverpool Women's Hospital for a part time (22.5 hours per week) Band 3 Diagnostic Appointments Co-ordinator to join the team on a permanent basis.
The successful candidate will be responsible for the efficient booking and scheduling of all imaging appointments, whilst maintaining government targets, in accordance with the Patient Access Policy. This will include the monitoring and validating waiting lists and the building of additional clinics where required.
Main duties of the job The post holders will possess the ability to work autonomously, using their own initiative, supported by the Operational Support Manager as required, as well as working as part of the Diagnostic Clerical Team to deliver the highest standards possible for patients, hospital staff and any other person their duties bring them into contact with.
The postholders will be senior members of the administrative team within Imaging and will support and guide the Imaging Clerks when scheduling appointments.
Job responsibilities
Complete responsibility for Diagnostic clinic diaries, utilising an excellent knowledge of the clinics, the duration of appointment times as directed by the clinical imaging team.
Production of letters which inform patients of the appropriate appointment times. The bookings can require sensitive negotiations with patients relating to their availability for clinic, with consideration being given to the correct application of the Patient Access Policy.
Support colleagues and Imaging Clerks in the handling of complex bookings, and potentially complaints and PALS queries, in relation to imaging.
Register new tertiary referrals for imaging onto local systems within 24 working hours of receipt ensuring Referral to Treatment pathways are started / continued appropriately.
Undertake analysis of waiting list information to ensure appropriate scheduling of patients and clinics in the correct order and undertake data quality reviews and action as appropriate.
Organise interpreters where necessary, for patient appointment and maintain records of such bookings for future reference.
Maintain and update the imaging waiting lists when clinically reviewed. Prioritise urgent patients and ensure government targets for routine patients are being met. Highlight immediately any conflicts that might mean patient waiting time targets could be breached.
Be aware of, and adapt to, any changes in trust policy and general operating systems.
Flag up the need for cover when annual leave is booked or cancel clinics accordingly.
Provide clinicians with patient details for those who do not attend or repeatedly cancel for a clinical review to be undertaken with a view to discharge.
Person Specification Qualifications, Specific Experience & Training
5 GCSE's or equivalent
NVQ 3 in customer care and business administration or equivalent experience in a clerical role
ECDL or equivalent
Experience of supervision of staff
Difficult conversations & conflict management
Knowledge & Skills
Knowledge of administrative and management procedures and practices
Skilled user of MS Office packages (Excel, Outlook, Word, PowerPoint)
Advanced keyboard skills
Excellent verbal and written communication skills
Ability to work autonomously and as part of a team
An efficient and methodical approach to the maintenance of waiting lists, statistics, clinic diaries
Knowledge and understanding of confidentiality
Ability to concentrate for extended periods of time
Experience of CRIS and DigiCare
Understanding of NHS policies
Personal Attributes
Good organisational skills
Able to maintain a professional approach when working under pressure
Be able to maintain confidentiality
Ability to work flexibly
Ability to display compassion and empathy in difficult circumstances
Ability to be appropriately assertive
Self-motivated and enthusiastic
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,071 to £25,674 per annum, pro rata
#J-18808-Ljbffr
The successful candidate will be responsible for the efficient booking and scheduling of all imaging appointments, whilst maintaining government targets, in accordance with the Patient Access Policy. This will include the monitoring and validating waiting lists and the building of additional clinics where required.
Main duties of the job The post holders will possess the ability to work autonomously, using their own initiative, supported by the Operational Support Manager as required, as well as working as part of the Diagnostic Clerical Team to deliver the highest standards possible for patients, hospital staff and any other person their duties bring them into contact with.
The postholders will be senior members of the administrative team within Imaging and will support and guide the Imaging Clerks when scheduling appointments.
Job responsibilities
Complete responsibility for Diagnostic clinic diaries, utilising an excellent knowledge of the clinics, the duration of appointment times as directed by the clinical imaging team.
Production of letters which inform patients of the appropriate appointment times. The bookings can require sensitive negotiations with patients relating to their availability for clinic, with consideration being given to the correct application of the Patient Access Policy.
Support colleagues and Imaging Clerks in the handling of complex bookings, and potentially complaints and PALS queries, in relation to imaging.
Register new tertiary referrals for imaging onto local systems within 24 working hours of receipt ensuring Referral to Treatment pathways are started / continued appropriately.
Undertake analysis of waiting list information to ensure appropriate scheduling of patients and clinics in the correct order and undertake data quality reviews and action as appropriate.
Organise interpreters where necessary, for patient appointment and maintain records of such bookings for future reference.
Maintain and update the imaging waiting lists when clinically reviewed. Prioritise urgent patients and ensure government targets for routine patients are being met. Highlight immediately any conflicts that might mean patient waiting time targets could be breached.
Be aware of, and adapt to, any changes in trust policy and general operating systems.
Flag up the need for cover when annual leave is booked or cancel clinics accordingly.
Provide clinicians with patient details for those who do not attend or repeatedly cancel for a clinical review to be undertaken with a view to discharge.
Person Specification Qualifications, Specific Experience & Training
5 GCSE's or equivalent
NVQ 3 in customer care and business administration or equivalent experience in a clerical role
ECDL or equivalent
Experience of supervision of staff
Difficult conversations & conflict management
Knowledge & Skills
Knowledge of administrative and management procedures and practices
Skilled user of MS Office packages (Excel, Outlook, Word, PowerPoint)
Advanced keyboard skills
Excellent verbal and written communication skills
Ability to work autonomously and as part of a team
An efficient and methodical approach to the maintenance of waiting lists, statistics, clinic diaries
Knowledge and understanding of confidentiality
Ability to concentrate for extended periods of time
Experience of CRIS and DigiCare
Understanding of NHS policies
Personal Attributes
Good organisational skills
Able to maintain a professional approach when working under pressure
Be able to maintain confidentiality
Ability to work flexibly
Ability to display compassion and empathy in difficult circumstances
Ability to be appropriately assertive
Self-motivated and enthusiastic
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,071 to £25,674 per annum, pro rata
#J-18808-Ljbffr
