Equipment Services Operations Analyst
required to help further develop my client's Field Service Management business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance, and services operations and have data analysis skills including SQL reporting.
Skills
Analytical experience supporting a Service process. Experience of Field Service Management systems. SQL report writing experience. Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows. Bachelor's degree in Business, IT, engineering, or a related field. Good conceptual, analytical, and communication skills. Power BI or similar analytical tools.
Responsibilities
Understanding, documenting, and mapping Equipment Services delivery processes. Analysing the Service Operations business needs and identifying Services problems or optimisation opportunities. Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, etc. Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools.
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required to help further develop my client's Field Service Management business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance, and services operations and have data analysis skills including SQL reporting.
Skills
Analytical experience supporting a Service process. Experience of Field Service Management systems. SQL report writing experience. Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows. Bachelor's degree in Business, IT, engineering, or a related field. Good conceptual, analytical, and communication skills. Power BI or similar analytical tools.
Responsibilities
Understanding, documenting, and mapping Equipment Services delivery processes. Analysing the Service Operations business needs and identifying Services problems or optimisation opportunities. Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, etc. Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools.
#J-18808-Ljbffr
