This role will be one of the first points of contact for our patients contacting LivingCare Group. We require an individual who is actively able to multi-task and maintain the highest customer service standards.
This role is responsible for the meeting, greeting, and processing our patients at our clinic, including any follow-up and patient correspondence in what can be a busy environment.
You will treat our patients as individuals, showing the greatest respect, humility, compassion, and warmth.
We want dedicated individuals who are keen to put our patients at the heart of everything we do.
LivingCare Group is rapidly growing across Yorkshire, with reaches further across the country. We continue to develop new services across our private and NHS provision.
This role may require some ad-hoc work in our other Leeds sites.
Responsibilities
Managing post-clinic administration Making onward referrals where required Responding to enquiries over email Managing patient booking follow-up from clinics Admin related to patient appointments Entering and fulfilling all SystmOne requirements Ensuring all processes are completed for patients booking appointments with LivingCare Keeping track of waiting times and escalating where appropriate Any responsibility within the customer service function. Requirements
Experience of clinical administration IT literate Able to multi-task Has a patient focus Caring and empathetic approach Considerate Understanding of the NHS and health is desirable
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Managing post-clinic administration Making onward referrals where required Responding to enquiries over email Managing patient booking follow-up from clinics Admin related to patient appointments Entering and fulfilling all SystmOne requirements Ensuring all processes are completed for patients booking appointments with LivingCare Keeping track of waiting times and escalating where appropriate Any responsibility within the customer service function. Requirements
Experience of clinical administration IT literate Able to multi-task Has a patient focus Caring and empathetic approach Considerate Understanding of the NHS and health is desirable
#J-18808-Ljbffr
