Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.
We are now very excited to grow that team further by hiring a ServiceNow Solutions Consultant to guide our customers through the journey of digital transformation with the ServiceNow platform.
What will you be doing?
Solution Development
– you will be the in-house expert for ServiceNow solutions, helping the team to craft solutions for complex client needs covering the diverse ServiceNow application suite. You will be providing expert recommendations for implementations that ensure alignment with vendor and industry best practices. Sales & Client Engagement
– you will be supporting the sales teams with technical and functional inquiries during pre-sales and will lead preliminary scoping sessions. You will be expected to engage with a wide range of client stakeholders, from technical SME’s to C-level executives and will provide clear and in-depth project scope information to both vendor and implementation partners. Knowledge Acquisition & Management
– as the subject matter expert in the team you will be required to maintain your ServiceNow certifications and stay informed on all delta releases as well as engaging in internal knowledge sharing through webinars, training sessions and team mentorship. What are we looking for?
The right person for this role will already have significant experience in a similar position and will be able to bring their experience and knowledge of the ServiceNow platform with them to this role. This role requires a blend of technical expertise, industry insights, and exceptional communication skills to design and deliver solutions to complex business challenges. Key Skills:
Strong hands-on experience with ServiceNow ITSM and at least one additional major application suite such as ITOM, ITBM, SecOps, GRC, CSM, HRSD, or SAMP. Must hold at least one (three preferred) ServiceNow Certified Implementation Specialist certification. Must have ServiceNow Sales and Pre-Sales Accreditation in Platform, ITSM and one additional specialist area. Excellent verbal and written communication skills; adept at presenting to diverse audiences. Self-motivated and disciplined with a strong ability to manage multiple complex projects. Strong troubleshooting skills and commitment to ongoing learning of service delivery solutions. Practical stuff
Where is the role based? While our HQ is in Pocklington (YO42) and you will need to spend some time there in the first initial weeks to establish relationships with the team, we are able to support a fully remote position. How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. What are the benefits? You can read about the benefits on offer here. Why you should apply?
ServiceNow implementation is a relatively new area of our business and this means we have a huge customer base that contains a lot of untapped potential and the right person will be able to excel. There will be huge opportunities for growth as one of the first in our team to specialise. At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here. Discover more about working at #TeamPhoenix
Get to know Phoenix
We aim to be the UK’s leading IT solution and service provider with a forward-thinking approach and a friendly atmosphere. Working for us, you’ll be given the support you need to succeed. You’ll be inspired by our achievements, recognised for your contribution, and constantly challenged to grow. We enable digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud technology, data, AI, cyber security, and collaboration tools. By understanding the individual goals of our customers, we empower UK organisations to make a difference to the lives of their employees, service users, and communities. We are a signatory on the Race at Work Charter, actively involved in the Women in IT Network, and a Disability Confident Committed and Living Wage employer. Hybrid working for a better work/ life balance
Our hybrid working model allows you to split your working hours between our head office in Pocklington and your home office. This empowers Team Phoenix to access a healthy work/ life balance, enables us all to become more sustainable by reducing our travel emissions, and supports our employees to thrive inside and outside the workplace. We encourage you to share with us what works for you during recruitment to allow us to find an approach that works for you right from the start. Diversity, equality, and inclusion
We believe in tangible results that prove our commitment to creating a safe and supportive working environment for every member of Team Phoenix. By giving our workforce a voice and implementing changes directly from those that they affect, we guarantee that when we pledge to make Phoenix a diverse and inclusive workplace, we’re making a difference where it really matters. We are dedicated to offering equal opportunities regardless of age, gender, gender identity, race, ethnicity, faith or belief, disability or accessibility requirements, sexuality, previous experience, socioeconomic background, and whether you’re pregnant or on parental, carer, or adoption leave. Just a few of the reasons why Phoenix is a great place to work:
Discounted private medical insurance with Vitality Life insurance with Legal and General – 4x basic salary A fully paid wellbeing hour per month Discounted membership at local gym Employee Assistance Programme available to you and your household Hybrid working – work up to two days per week from home (role dependent)
#J-18808-Ljbffr
Solution Development
– you will be the in-house expert for ServiceNow solutions, helping the team to craft solutions for complex client needs covering the diverse ServiceNow application suite. You will be providing expert recommendations for implementations that ensure alignment with vendor and industry best practices. Sales & Client Engagement
– you will be supporting the sales teams with technical and functional inquiries during pre-sales and will lead preliminary scoping sessions. You will be expected to engage with a wide range of client stakeholders, from technical SME’s to C-level executives and will provide clear and in-depth project scope information to both vendor and implementation partners. Knowledge Acquisition & Management
– as the subject matter expert in the team you will be required to maintain your ServiceNow certifications and stay informed on all delta releases as well as engaging in internal knowledge sharing through webinars, training sessions and team mentorship. What are we looking for?
The right person for this role will already have significant experience in a similar position and will be able to bring their experience and knowledge of the ServiceNow platform with them to this role. This role requires a blend of technical expertise, industry insights, and exceptional communication skills to design and deliver solutions to complex business challenges. Key Skills:
Strong hands-on experience with ServiceNow ITSM and at least one additional major application suite such as ITOM, ITBM, SecOps, GRC, CSM, HRSD, or SAMP. Must hold at least one (three preferred) ServiceNow Certified Implementation Specialist certification. Must have ServiceNow Sales and Pre-Sales Accreditation in Platform, ITSM and one additional specialist area. Excellent verbal and written communication skills; adept at presenting to diverse audiences. Self-motivated and disciplined with a strong ability to manage multiple complex projects. Strong troubleshooting skills and commitment to ongoing learning of service delivery solutions. Practical stuff
Where is the role based? While our HQ is in Pocklington (YO42) and you will need to spend some time there in the first initial weeks to establish relationships with the team, we are able to support a fully remote position. How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. What are the benefits? You can read about the benefits on offer here. Why you should apply?
ServiceNow implementation is a relatively new area of our business and this means we have a huge customer base that contains a lot of untapped potential and the right person will be able to excel. There will be huge opportunities for growth as one of the first in our team to specialise. At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here. Discover more about working at #TeamPhoenix
Get to know Phoenix
We aim to be the UK’s leading IT solution and service provider with a forward-thinking approach and a friendly atmosphere. Working for us, you’ll be given the support you need to succeed. You’ll be inspired by our achievements, recognised for your contribution, and constantly challenged to grow. We enable digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud technology, data, AI, cyber security, and collaboration tools. By understanding the individual goals of our customers, we empower UK organisations to make a difference to the lives of their employees, service users, and communities. We are a signatory on the Race at Work Charter, actively involved in the Women in IT Network, and a Disability Confident Committed and Living Wage employer. Hybrid working for a better work/ life balance
Our hybrid working model allows you to split your working hours between our head office in Pocklington and your home office. This empowers Team Phoenix to access a healthy work/ life balance, enables us all to become more sustainable by reducing our travel emissions, and supports our employees to thrive inside and outside the workplace. We encourage you to share with us what works for you during recruitment to allow us to find an approach that works for you right from the start. Diversity, equality, and inclusion
We believe in tangible results that prove our commitment to creating a safe and supportive working environment for every member of Team Phoenix. By giving our workforce a voice and implementing changes directly from those that they affect, we guarantee that when we pledge to make Phoenix a diverse and inclusive workplace, we’re making a difference where it really matters. We are dedicated to offering equal opportunities regardless of age, gender, gender identity, race, ethnicity, faith or belief, disability or accessibility requirements, sexuality, previous experience, socioeconomic background, and whether you’re pregnant or on parental, carer, or adoption leave. Just a few of the reasons why Phoenix is a great place to work:
Discounted private medical insurance with Vitality Life insurance with Legal and General – 4x basic salary A fully paid wellbeing hour per month Discounted membership at local gym Employee Assistance Programme available to you and your household Hybrid working – work up to two days per week from home (role dependent)
#J-18808-Ljbffr
