Join the Team as a Debt Case Manager!
Location:
Warrington, WA1 1GG Position Type:
Permanent, Full-Time Hours:
37.5 hours per week Shift Pattern:
Monday to Thursday: 08:00 - 16:30 | Friday: 08:00 - 16:00 Are you an organised, customer-focused professional with a talent for negotiation and problem-solving?
A leading company is looking for a
Debt Case Manager
to join their team and oversee customer cases from start to finish. This role requires excellent communication skills, attention to detail, and the ability to manage cases effectively while working within pre- and post-litigation processes. Key Responsibilities:
Case Management
Manage allocated customer case files, handling both inbound and outbound telephone and written communications. Oversee the
full lifecycle
of cases, ensuring timely progression and accurate record-keeping. Conduct
proactive outbound calls
to negotiate repayment terms and settlement options. Obtain relevant information from customers to decide appropriate next steps, including legal proceedings or case closure. Post Litigation Management
Manage post-litigation cases in collaboration with support staff to ensure successful follow-up and resolution. Documentation
Draft and send professional, tailored letters and emails, utilising templates where necessary. Escalation
Identify and escalate issues such as non-compliance, disputes, or customer concerns to management or clients as needed. Compliance and Procedure
Ensure all collections processes align with legal guidelines and company procedures. Collaboration and Support
Work closely with internal departments and support teams to ensure smooth case progression. What’s Needed to Succeed?
Essential Experience & Skills:
Strong communication skills (verbal and written) with the ability to
negotiate effectively . Experience in
customer service , debt collection, case management, or complaints handling. Understanding of litigation and post-litigation processes. Ability to manage
sensitive and confidential information
with professionalism. Exceptional
organisational skills
and strong attention to detail. Proficiency in Microsoft Office Suite and case management systems. Ability to work both
independently
and as part of a team. A problem-solving mindset with the ability to remain calm and effective under pressure. A
customer-focused approach , demonstrating empathy and professionalism. Strong
time management
and the ability to prioritise tasks effectively. Ability to adapt to a
fast-paced environment
and changing business needs. What’s In It For You?
Career Development:
A fantastic opportunity to develop skills and advance within a forward-thinking organisation. Team Environment:
Work alongside experienced professionals who are dedicated to achieving shared goals. Variety and Impact:
A role where no two days are the same, and the work directly contributes to company success. If you’re looking to make a real difference in a dynamic and fast-paced environment while developing your skills in case management and debt resolution, this role could be the perfect next step!
#J-18808-Ljbffr
Location:
Warrington, WA1 1GG Position Type:
Permanent, Full-Time Hours:
37.5 hours per week Shift Pattern:
Monday to Thursday: 08:00 - 16:30 | Friday: 08:00 - 16:00 Are you an organised, customer-focused professional with a talent for negotiation and problem-solving?
A leading company is looking for a
Debt Case Manager
to join their team and oversee customer cases from start to finish. This role requires excellent communication skills, attention to detail, and the ability to manage cases effectively while working within pre- and post-litigation processes. Key Responsibilities:
Case Management
Manage allocated customer case files, handling both inbound and outbound telephone and written communications. Oversee the
full lifecycle
of cases, ensuring timely progression and accurate record-keeping. Conduct
proactive outbound calls
to negotiate repayment terms and settlement options. Obtain relevant information from customers to decide appropriate next steps, including legal proceedings or case closure. Post Litigation Management
Manage post-litigation cases in collaboration with support staff to ensure successful follow-up and resolution. Documentation
Draft and send professional, tailored letters and emails, utilising templates where necessary. Escalation
Identify and escalate issues such as non-compliance, disputes, or customer concerns to management or clients as needed. Compliance and Procedure
Ensure all collections processes align with legal guidelines and company procedures. Collaboration and Support
Work closely with internal departments and support teams to ensure smooth case progression. What’s Needed to Succeed?
Essential Experience & Skills:
Strong communication skills (verbal and written) with the ability to
negotiate effectively . Experience in
customer service , debt collection, case management, or complaints handling. Understanding of litigation and post-litigation processes. Ability to manage
sensitive and confidential information
with professionalism. Exceptional
organisational skills
and strong attention to detail. Proficiency in Microsoft Office Suite and case management systems. Ability to work both
independently
and as part of a team. A problem-solving mindset with the ability to remain calm and effective under pressure. A
customer-focused approach , demonstrating empathy and professionalism. Strong
time management
and the ability to prioritise tasks effectively. Ability to adapt to a
fast-paced environment
and changing business needs. What’s In It For You?
Career Development:
A fantastic opportunity to develop skills and advance within a forward-thinking organisation. Team Environment:
Work alongside experienced professionals who are dedicated to achieving shared goals. Variety and Impact:
A role where no two days are the same, and the work directly contributes to company success. If you’re looking to make a real difference in a dynamic and fast-paced environment while developing your skills in case management and debt resolution, this role could be the perfect next step!
#J-18808-Ljbffr
