This is an exceptional opportunity to be part of an expanding clinical team that uses Telehealth Technology to prevent hospital admissions for those patients with chronic long-term conditions.
The post holder will be responsible for the telephone assessment of health and clinical needs, utilising professional clinical judgement. You will be providing clinical decision-making, effective case management and advice and support for people over the phone from our Telehealth hub.
Applications are welcome from candidates who are RGN (Adult) qualified with NMC Registration and are able to demonstrate the following:
A significant knowledge, understanding and experience of both health and social care services
Experience of clinical leadership
A working knowledge of EMIS and other NHS software packages/IT skills/Excel/Microsoft Teams would be an advantage.
The post would offer applicants an exciting opportunity to become part of the NHS health technology agenda.
Main duties of the job
The post holder will be responsible for the telephone assessment of health and clinical needs, utilising professional clinical judgement. This requires generalist and specialist skills to assess and deliver care to patients with chronic illnesses in a call centre environment. The post holder will provide assessment, medication advice, and health information supporting individuals to access the appropriate level of care including advice to manage their symptoms at home. The post holder will be responsible for the supervision, teaching, and mentoring of other staff which may include students and health care assistants (HCA's). Job responsibilities
Key Duties To act as a professional role model at all times. To develop and maintain expertise, practice and competence in the role of nurse advisor. To provide skilled and effective assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software, throughout which the clinical advisor is required to be accountable for using professional judgement at all times. To apply critical analysis to a range of complex information during the care process to provide accurate advice and health information to patients in order to empower them to act upon advice given. To actively work independently and is responsible and accountable for managing own approach to workload, risk assessment and risk management. Competent communication skills are required to negotiate and provide support to patients. To utilise advanced listening and probing skills over the telephone when there are no non-verbal cues. Establish and maintain positive working arrangements and communications with other agencies/services within the community to facilitate effective response and delivery of care. Assist with setting objectives and performance targets in conjunction with team members. Assist the Clinical Manager and Administrator on audit within the service. Work with other agencies/health care professionals to identify pathways/services to prevent patients admission to hospital. To actively refer to appropriate clinician as necessary for advice but maintains accountability and responsibility for decisions made. Person Specification
Qualifications
Registered Nurse Mentorship qualification or equivalent Experience
Demonstrable post registration experience in primary care Multi-disciplinary / interagency working Working across health and social care Service / team leadership Using triage systems Knowledge / Skills/ Abilities
Assessment and managing care provision for older people Communication and presentation Negotiation and influencing Management of staff Dealing with complexity Computer and database literacy Clinical assessment Relevant legislation and policy for the provision of community health and social care Understanding of DoH recommendations on admission avoidance Understanding of the complexity of providing assessment and care for older people Able to demonstrate practical commitment to equal opportunity Motivated and ability to motivate team Innovative and flexible Able to constructively challenge and facilitate Audit and research Teaching and assessing trained and unqualified staff and nurse learners Values
Accountability Support High professional standards Responsive to service users Engaging leadership style Transparency and honesty Discreet Change oriented Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The post holder will be responsible for the telephone assessment of health and clinical needs, utilising professional clinical judgement. This requires generalist and specialist skills to assess and deliver care to patients with chronic illnesses in a call centre environment. The post holder will provide assessment, medication advice, and health information supporting individuals to access the appropriate level of care including advice to manage their symptoms at home. The post holder will be responsible for the supervision, teaching, and mentoring of other staff which may include students and health care assistants (HCA's). Job responsibilities
Key Duties To act as a professional role model at all times. To develop and maintain expertise, practice and competence in the role of nurse advisor. To provide skilled and effective assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software, throughout which the clinical advisor is required to be accountable for using professional judgement at all times. To apply critical analysis to a range of complex information during the care process to provide accurate advice and health information to patients in order to empower them to act upon advice given. To actively work independently and is responsible and accountable for managing own approach to workload, risk assessment and risk management. Competent communication skills are required to negotiate and provide support to patients. To utilise advanced listening and probing skills over the telephone when there are no non-verbal cues. Establish and maintain positive working arrangements and communications with other agencies/services within the community to facilitate effective response and delivery of care. Assist with setting objectives and performance targets in conjunction with team members. Assist the Clinical Manager and Administrator on audit within the service. Work with other agencies/health care professionals to identify pathways/services to prevent patients admission to hospital. To actively refer to appropriate clinician as necessary for advice but maintains accountability and responsibility for decisions made. Person Specification
Qualifications
Registered Nurse Mentorship qualification or equivalent Experience
Demonstrable post registration experience in primary care Multi-disciplinary / interagency working Working across health and social care Service / team leadership Using triage systems Knowledge / Skills/ Abilities
Assessment and managing care provision for older people Communication and presentation Negotiation and influencing Management of staff Dealing with complexity Computer and database literacy Clinical assessment Relevant legislation and policy for the provision of community health and social care Understanding of DoH recommendations on admission avoidance Understanding of the complexity of providing assessment and care for older people Able to demonstrate practical commitment to equal opportunity Motivated and ability to motivate team Innovative and flexible Able to constructively challenge and facilitate Audit and research Teaching and assessing trained and unqualified staff and nurse learners Values
Accountability Support High professional standards Responsive to service users Engaging leadership style Transparency and honesty Discreet Change oriented Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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