Full Time - Ambulance Commissioning Support Officer - Band 5
The Ambulance Commissioning Support Officer provides high level administrative and business support to the Ambulance Commissioning team for Surrey Heartlands ICB. The post holder will work as part of a well-established, dynamic collaborative team in delivering an effective service, assisting senior managers and staff across the portfolio. A key matrix relationship will be with Quality, BI, Performance, Primary Care and Finance teams. The post holder will manage their own workload on a day-to-day basis, assist in establishing and embedding commissioning and contracting processes, refining departmental procedures and acting independently to action and prioritise work to meet deadlines. Day to day responsibilities will also include logistical arrangements for meetings including minute-taking, events and supporting the ambulance commissioning team in the delivery of work programmes. Main duties of the job
Contribute to the smooth running of the Ambulance Commissioning team, providing effective coordination and administrative support to the team's objectives. Maintain a good understanding of the broader ambulance context and produce personal and team work plans for the short and long term aims of ambulance commissioning. Manage local projects as they arise relating to the Ambulance Commissioning team's agenda, using robust methodology. Work as an integral part of the Ambulance Commissioning team to embed a streamlined administrative process that optimises the team's capacity and capability. Provide efficient and effective administrative and secretarial support to the Commissioning and Quality teams including minute taking, preparing correspondence and compiling papers, collating, copying and distributing papers, managing diaries and incoming mail, making travel and accommodation arrangements and co-ordinating and servicing meetings. Liaise with a wide range of internal & external stakeholders ensuring that a professional image is always maintained. Prepare draft documentation for monthly reports, performance letters, briefings, presentations and contract related documentation. Lead the development, implementation, monitoring and evaluation of the Contract and Quality database. Introduce revised procedures as necessary to increase the efficiency and effective use of resources, ensuring policy and statutory requirements are met. About us
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey. We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds. Job responsibilities
For more information regarding the role please see the attached Job Description and Person Specification. Person Specification
Knowledge, Training and Experience
Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area Knowledge of administrative procedures, project management or information analysis Basic knowledge of project principles Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access. Previously worked in similar position within the public sector Communication & Relationship Skills
Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills Analytical & Judgement Skills
Problem solving skills and ability to respond to sudden unexpected demands Excellent time management skills with the ability to reprioritise Good attention to detail, with ability to understand and present back information in a range of formats Confidence in dealing with numbers Planning Skills
Skills for supporting project management Skills for planning and organising complex activities requiring design, development and potential adjustment Ability to plan and structure agendas, meetings and communications Skills for managing aspects of projects ensuring they meet financial targets. Equality and Diversity
Understanding of and commitment to equality of opportunity and good working relationships Demonstrates valuing diversity and difference, with the ability to operate with integrity and openness. Strong self-awareness of emotional intelligence, biasness and personal triggers with cultural sensitivity and awareness. Autonomy
Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales Other
Aptitude for building and maintaining strong and trusting professional relationships To be technically adept and have a knowledge of Microsoft Office with intermediate keyboard skills Ability to travel independently between sites across Kent, Medway, Surrey, Sussex and Frimley when needed Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £29,970 to £36,483 a year Per annum, pro rata plus 5% high cost allowance Contract
Permanent Working pattern
Full-time, Flexible working, Home or remote working
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The Ambulance Commissioning Support Officer provides high level administrative and business support to the Ambulance Commissioning team for Surrey Heartlands ICB. The post holder will work as part of a well-established, dynamic collaborative team in delivering an effective service, assisting senior managers and staff across the portfolio. A key matrix relationship will be with Quality, BI, Performance, Primary Care and Finance teams. The post holder will manage their own workload on a day-to-day basis, assist in establishing and embedding commissioning and contracting processes, refining departmental procedures and acting independently to action and prioritise work to meet deadlines. Day to day responsibilities will also include logistical arrangements for meetings including minute-taking, events and supporting the ambulance commissioning team in the delivery of work programmes. Main duties of the job
Contribute to the smooth running of the Ambulance Commissioning team, providing effective coordination and administrative support to the team's objectives. Maintain a good understanding of the broader ambulance context and produce personal and team work plans for the short and long term aims of ambulance commissioning. Manage local projects as they arise relating to the Ambulance Commissioning team's agenda, using robust methodology. Work as an integral part of the Ambulance Commissioning team to embed a streamlined administrative process that optimises the team's capacity and capability. Provide efficient and effective administrative and secretarial support to the Commissioning and Quality teams including minute taking, preparing correspondence and compiling papers, collating, copying and distributing papers, managing diaries and incoming mail, making travel and accommodation arrangements and co-ordinating and servicing meetings. Liaise with a wide range of internal & external stakeholders ensuring that a professional image is always maintained. Prepare draft documentation for monthly reports, performance letters, briefings, presentations and contract related documentation. Lead the development, implementation, monitoring and evaluation of the Contract and Quality database. Introduce revised procedures as necessary to increase the efficiency and effective use of resources, ensuring policy and statutory requirements are met. About us
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey. We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds. Job responsibilities
For more information regarding the role please see the attached Job Description and Person Specification. Person Specification
Knowledge, Training and Experience
Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area Knowledge of administrative procedures, project management or information analysis Basic knowledge of project principles Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access. Previously worked in similar position within the public sector Communication & Relationship Skills
Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills Analytical & Judgement Skills
Problem solving skills and ability to respond to sudden unexpected demands Excellent time management skills with the ability to reprioritise Good attention to detail, with ability to understand and present back information in a range of formats Confidence in dealing with numbers Planning Skills
Skills for supporting project management Skills for planning and organising complex activities requiring design, development and potential adjustment Ability to plan and structure agendas, meetings and communications Skills for managing aspects of projects ensuring they meet financial targets. Equality and Diversity
Understanding of and commitment to equality of opportunity and good working relationships Demonstrates valuing diversity and difference, with the ability to operate with integrity and openness. Strong self-awareness of emotional intelligence, biasness and personal triggers with cultural sensitivity and awareness. Autonomy
Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales Other
Aptitude for building and maintaining strong and trusting professional relationships To be technically adept and have a knowledge of Microsoft Office with intermediate keyboard skills Ability to travel independently between sites across Kent, Medway, Surrey, Sussex and Frimley when needed Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £29,970 to £36,483 a year Per annum, pro rata plus 5% high cost allowance Contract
Permanent Working pattern
Full-time, Flexible working, Home or remote working
#J-18808-Ljbffr
