Medical Secretary/Patient Pathway Coordinator - Rheumatology
East Kent Hospitals University NHS Foundation Trust
Effective management of the patient pathway, including monitoring of diagnostics and booking follow-up appointments, adhering to government standards. Escalate issues where necessary. Scan investigation results, escalate any issues, and highlight concerns that require urgent intervention. Monitor consultant's absence ensuring clinics are managed accordingly, following the Clinic Maintenance Policy. Participate in ensuring that Health & Safety guidelines are adhered to. Participate in Trust's quality improvement initiatives. Manage and monitor patients through their treatment pathway ensuring compliance to RTT, cancer pathways, and local waiting time standards.
Main duties of the job
Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust and all other departments, in line with Trust Values.
Action all enquiries effectively, and respond and escalate where appropriate.
Manage clinical dictations on digital dictation or voice recognition systems and administer as required. Transcribe consultant admin and ward rounds if applicable.
Maintain an effective filing system, including the use of scanning systems.
Attend relevant departmental meetings, for example: Team meetings, Admin Forums, etc. Prioritise workload to meet demands of the service.
Process referral letters appropriately, ensuring they are registered to the Patient Service Centre.
About us We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected, and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day.
Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries, please don't hesitate to contact the line manager using the contact details below.
Person Specification Personal/professional attributes
Previous experience in customer service, office, and secretarial roles.
Customer Service Course; NHS experience.
Skills
Experience of a range of work procedures and practices.
Minimum 2 years secretarial experience or working for and within a team.
Able to prioritise workload and meet deadlines using own initiative.
Able to remain calm in a busy environment when working under pressure.
Able to make judgements involving a range of facts that require analysis.
Ability to organise a number of complex activities.
Good interpersonal skills; excellent organisational skills.
Previous NHS experience; experience of managing patient pathways and waiting lists.
Skills in NHS computer software.
Qualifications
Computer literate including Word and Excel; GCSE English - Grade A - C.
Medical secretary qualification.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
East Kent Hospitals University NHS Foundation Trust
#J-18808-Ljbffr
Main duties of the job
Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust and all other departments, in line with Trust Values.
Action all enquiries effectively, and respond and escalate where appropriate.
Manage clinical dictations on digital dictation or voice recognition systems and administer as required. Transcribe consultant admin and ward rounds if applicable.
Maintain an effective filing system, including the use of scanning systems.
Attend relevant departmental meetings, for example: Team meetings, Admin Forums, etc. Prioritise workload to meet demands of the service.
Process referral letters appropriately, ensuring they are registered to the Patient Service Centre.
About us We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected, and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day.
Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries, please don't hesitate to contact the line manager using the contact details below.
Person Specification Personal/professional attributes
Previous experience in customer service, office, and secretarial roles.
Customer Service Course; NHS experience.
Skills
Experience of a range of work procedures and practices.
Minimum 2 years secretarial experience or working for and within a team.
Able to prioritise workload and meet deadlines using own initiative.
Able to remain calm in a busy environment when working under pressure.
Able to make judgements involving a range of facts that require analysis.
Ability to organise a number of complex activities.
Good interpersonal skills; excellent organisational skills.
Previous NHS experience; experience of managing patient pathways and waiting lists.
Skills in NHS computer software.
Qualifications
Computer literate including Word and Excel; GCSE English - Grade A - C.
Medical secretary qualification.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
East Kent Hospitals University NHS Foundation Trust
#J-18808-Ljbffr
