University Hospital of North Midlands NHS Trust
The post holder will be required to support in the delivery of a comprehensive administrative service. This will involve inpatient and outpatient waiting list management, in accordance with the Patient Access Policy, communicating appointments and admission related information to patients and carers, and typing correspondence within performance targets as appropriate. The ideal candidate will have administration/secretarial experience along with excellent communication skills. Main duties of the job
Waiting list management in accordance with the patient access policy and support in the delivery of the 2 week wait and 18 week pathway targets. Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly. To deliver a high standard of communication to build and maintain good working relationships. To deliver a high standard of typing. Person Specification
Qualifications
5 GCSE's or equivalent (including maths & English) NVQ Level 2 in Business Administration (or equivalent experience) Experience of working with medical terminology Q&A
Knowledge of Microsoft Office package Experience of working with medical terminology Interview
Ability to work as part of a team Audio typing experience Ability to problem solve Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The post holder will be required to support in the delivery of a comprehensive administrative service. This will involve inpatient and outpatient waiting list management, in accordance with the Patient Access Policy, communicating appointments and admission related information to patients and carers, and typing correspondence within performance targets as appropriate. The ideal candidate will have administration/secretarial experience along with excellent communication skills. Main duties of the job
Waiting list management in accordance with the patient access policy and support in the delivery of the 2 week wait and 18 week pathway targets. Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly. To deliver a high standard of communication to build and maintain good working relationships. To deliver a high standard of typing. Person Specification
Qualifications
5 GCSE's or equivalent (including maths & English) NVQ Level 2 in Business Administration (or equivalent experience) Experience of working with medical terminology Q&A
Knowledge of Microsoft Office package Experience of working with medical terminology Interview
Ability to work as part of a team Audio typing experience Ability to problem solve Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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