Main area: Outpatients
Grade: Band 2
Contract: Fixed term: 9 months (To Cover Secondment)
Hours: Part time - 26.25 hours per week (Monday to Friday)
Job ref: 205-6731831-A
Employer: University Hospitals of North Midlands NHS Trust
Employer type: NHS
Site: Royal Stoke University Hospital of North Midlands
Town: Stoke-on-Trent
Salary: £23,615 per annum
Salary period: Yearly
Closing: 07/01/2025 23:59
Job Overview
Due to the skill level we are unable to provide sponsorship for this role. An exciting development opportunity has arisen for a Band 2 Administration Support Assistant to be based at our Royal Stoke site at the University Hospital of North Midlands NHS Trust. The successful candidate will work closely with the Clinic Administration teams to ensure outpatient clinics are fully utilised and patients are allocated an outpatient appointment within NHS national targets. They may also assist with any incoming calls to the Appointments Call Centre. A flexible approach is essential, as is the need to be self-motivated with the ability to work under pressure and prioritise tasks. Team building skills are also essential, along with an awareness of Trust policies and procedures. Main Duties of the Job
Undertake clerical duties, providing and receiving routine information requiring tact or persuasive skills. Communicate tactfully with patients and reception staff about appointments or any other queries. Deal with enquiries where there may be barriers to understanding. Handle all appointment queries, communicating factual routine information to patients, relatives (with consent), and internal and external bodies. Work closely with the Outpatient department to develop knowledge of specialties to ensure a good patient experience. Communicate closely with system administrators on a daily basis regarding slot issues and patient queries. Ensure that all available capacity is fully utilised. Take instruction from the Clinic Administrator to deliver an effective and efficient booking service. Organise own workload, coordinate, and adjust ongoing clinic appointments. Working for Our Organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we serve around three million people and are highly regarded for our facilities, teaching, and research. All employees make a valuable contribution regardless of role. We are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. Person Specification
Grade C's and above to include Maths and English or equivalent experience. Varied knowledge of IT skills. Customer care service experience. Important Information About Your Application All correspondence will be sent via the email address you applied from. Please ensure you check your emails regularly. References - please provide email addresses for all referees for the last three years of employment. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith, or sexual orientation. Flexible working will be considered in line with Trust policies. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check. If you have any queries regarding this please read the privacy notice. If you would like support completing an application form, please contact the recruitment department at 01782 675533. At UHNM, we receive a high volume of applications for many roles and reserve the right to close any advert early, therefore please apply without delay! If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of application.
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Due to the skill level we are unable to provide sponsorship for this role. An exciting development opportunity has arisen for a Band 2 Administration Support Assistant to be based at our Royal Stoke site at the University Hospital of North Midlands NHS Trust. The successful candidate will work closely with the Clinic Administration teams to ensure outpatient clinics are fully utilised and patients are allocated an outpatient appointment within NHS national targets. They may also assist with any incoming calls to the Appointments Call Centre. A flexible approach is essential, as is the need to be self-motivated with the ability to work under pressure and prioritise tasks. Team building skills are also essential, along with an awareness of Trust policies and procedures. Main Duties of the Job
Undertake clerical duties, providing and receiving routine information requiring tact or persuasive skills. Communicate tactfully with patients and reception staff about appointments or any other queries. Deal with enquiries where there may be barriers to understanding. Handle all appointment queries, communicating factual routine information to patients, relatives (with consent), and internal and external bodies. Work closely with the Outpatient department to develop knowledge of specialties to ensure a good patient experience. Communicate closely with system administrators on a daily basis regarding slot issues and patient queries. Ensure that all available capacity is fully utilised. Take instruction from the Clinic Administrator to deliver an effective and efficient booking service. Organise own workload, coordinate, and adjust ongoing clinic appointments. Working for Our Organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we serve around three million people and are highly regarded for our facilities, teaching, and research. All employees make a valuable contribution regardless of role. We are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. Person Specification
Grade C's and above to include Maths and English or equivalent experience. Varied knowledge of IT skills. Customer care service experience. Important Information About Your Application All correspondence will be sent via the email address you applied from. Please ensure you check your emails regularly. References - please provide email addresses for all referees for the last three years of employment. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith, or sexual orientation. Flexible working will be considered in line with Trust policies. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check. If you have any queries regarding this please read the privacy notice. If you would like support completing an application form, please contact the recruitment department at 01782 675533. At UHNM, we receive a high volume of applications for many roles and reserve the right to close any advert early, therefore please apply without delay! If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of application.
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