D365 CE Service Line Director

UK Service Line Director – Customer Engagement (CE), Job Description About HSO HSO is a business transformation partner with deep industry expertise and global reach. HSO leverages the full power of the Microsoft Cloud to transform the way in which people work and engage customers, ultimately accelerating the impact of cloud transformation and improving overall business performance. Founded in 1987, HSO has more than 2,500 professionals throughout Europe, North America, and Asia and is one of the world’s top business solution and implementation partners and a member of Microsoft’s elite Inner Circle, representing the top 1 percent of partners worldwide. HSO UK has grown to more than 320 people in the region and we expect over 100% organic growth in the next 5 years - with this comes an opportunity to create, deliver and evaluate our evolving business. Why Work for HSO? Customer Value: Deliver value-adding technology and a meaningful difference across multiple industries. Supportive Culture: An inclusive environment where everyone is encouraged to be heard. Flexibility and Wellbeing: We understand life is complex and we care in return. Commitment to Quality: We are dedicated to excellence in everything we do. If you're looking for a rewarding career with opportunities to stretch yourself, make an impact and work with a supportive team, HSO is the place for you! Purpose of the Role & Key Responsibilities This is a genuinely transformative opportunity. Our Customer Engagement (CE) Service Line generates approximately £10M revenue, with a team of 20+ professionals. The role has four key responsibilities: Business Growth – Define the market opportunity for CE, lead key opportunities, win new clients, and grow existing accounts with a primary objective to grow the HSO UK CE business by at least 30% YoY. P&L Management – Operate the CE P&L as best in class, using known best practices to meet/exceed financial targets. Customer Leadership – Act as an Executive Sponsor on key accounts and coach others to deliver on client commitments and win multi-year relationships. People and Culture – Grow a high-performing CE team while developing new talent for the future success of HSO. Overview of Essential Behaviours & Experience Essential Behaviours Team Leadership - Takes personal responsibility and influences others. Ambitious - For client and personal success. Strategic - Makes informed decisions from complex sources. Care - Demonstrates care with every interaction. Tenacious - Drives challenging outcomes over a sustained period. Entrepreneurial - Works successfully in a fast-paced environment. Essential Experience Led and grown a multi-disciplined CE/CRM function, preferably with Microsoft technology. Leadership experience in a consulting services environment with a strong track record of managing multi-million-pound engagements. Managed an annual budget in excess of £20M, including investment, forecasting, revenues, and profit and loss. Deployed technology (e.g., AI) to improve business performance. Worked collaboratively in a business with multiple lines of business. Led a geographically dispersed team of at least 5 direct reports and a total team of 50+ people. Location This is a hybrid role and can be based either from our Reading, Glasgow or Manchester offices, as well as from home. Regular travel is expected. Total Reward We offer competitive pay reflecting skills, experience, and performance. Our people can earn performance-based bonuses and benefit from paid holiday, private healthcare, life assurance, pension, and more.

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