We are looking for an enthusiastic, professional and organised Patient Co-ordinator to join our friendly team as soon as possible. The role is for 30 hours per week. The successful candidates must be able to work flexibly between the hours of 8.00am and 6.30pm Monday to Friday
Main duties of the job
Reception & Administrative Duties Ensure an efficient front desk service is provided to patients and any other visitors attending the practice. Processing telephone requests for appointments, visits and general enquiries; ensuring calls are signposted correctly. For more details please refer to the Job Description section About us
We are a motivated, friendly and well trained health care team, committed to provide our patients with high quality health care. We are passionate about what we do. Job responsibilities
The following are the core responsibilities of the Patient Coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Administration To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Filing patient data into medical records Photocopy as requested Receive and make phone calls as required, ensuring accuracy of detail and prompt delivery of messages To process POLAR, registration, emails and tasks on a regular basis To deal with patients complaints within their competency To liaise with other members of the primary health care team To attend staff meetings and QUEST training and complete on-line training Contact patient via telephone call or SMS to cancel appointments Ensure all relevant scanning is completed daily for all prescription queries To assist with the administrative/Data functions of the practice when cover is needed Reception Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Handing completed repeat prescriptions and other patient information to the patient and checking
D-O-B,
names and addresses Explain practice arrangements to new patients and temporary residents, completing necessary paperwork Be able to cover all reception positions Appointments Process requests for on the day and future appointments from patients by telephone and in person Deal with all general enquiries, explain procedures to patients and make new and follow up appointments Ensure that patients needing urgent appointments are seen or added to triage Enter requests for home visits onto the visit screen, ensuring careful recording of all relevant details and where necessary refer to the Duty Doctor. Computer Update patient contact number on the patient record Action repeat prescription requests and ensure that they are ready for collection within 48 hours or send EPS Stock In addition to the primary responsibilities, the Patient Coordinator may be requested to: a. Assist with queries regarding safeguarding matters and refer appropriately b. Provide support/cover to other teams within the practice as part of Swadlincote Surgery's Business Continuity c. Flexibility to cover Monday-Friday during periods of holiday and staff absence Person Specification
Other requirements
Flexibility to work outside of core office hours Qualifications
Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) NVQ Level 2 in Health and Social Care Personal Qualities
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Experience
Experience of working with the general public Experience of establishing effective office administrative systems Experience of working in a health care setting Skills
Excellent communication skills (written and oral) Clear, polite telephone manner Competent in the use of Office and Outlook Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Systmone Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Reception & Administrative Duties Ensure an efficient front desk service is provided to patients and any other visitors attending the practice. Processing telephone requests for appointments, visits and general enquiries; ensuring calls are signposted correctly. For more details please refer to the Job Description section About us
We are a motivated, friendly and well trained health care team, committed to provide our patients with high quality health care. We are passionate about what we do. Job responsibilities
The following are the core responsibilities of the Patient Coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Administration To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Filing patient data into medical records Photocopy as requested Receive and make phone calls as required, ensuring accuracy of detail and prompt delivery of messages To process POLAR, registration, emails and tasks on a regular basis To deal with patients complaints within their competency To liaise with other members of the primary health care team To attend staff meetings and QUEST training and complete on-line training Contact patient via telephone call or SMS to cancel appointments Ensure all relevant scanning is completed daily for all prescription queries To assist with the administrative/Data functions of the practice when cover is needed Reception Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Handing completed repeat prescriptions and other patient information to the patient and checking
D-O-B,
names and addresses Explain practice arrangements to new patients and temporary residents, completing necessary paperwork Be able to cover all reception positions Appointments Process requests for on the day and future appointments from patients by telephone and in person Deal with all general enquiries, explain procedures to patients and make new and follow up appointments Ensure that patients needing urgent appointments are seen or added to triage Enter requests for home visits onto the visit screen, ensuring careful recording of all relevant details and where necessary refer to the Duty Doctor. Computer Update patient contact number on the patient record Action repeat prescription requests and ensure that they are ready for collection within 48 hours or send EPS Stock In addition to the primary responsibilities, the Patient Coordinator may be requested to: a. Assist with queries regarding safeguarding matters and refer appropriately b. Provide support/cover to other teams within the practice as part of Swadlincote Surgery's Business Continuity c. Flexibility to cover Monday-Friday during periods of holiday and staff absence Person Specification
Other requirements
Flexibility to work outside of core office hours Qualifications
Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) NVQ Level 2 in Health and Social Care Personal Qualities
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Experience
Experience of working with the general public Experience of establishing effective office administrative systems Experience of working in a health care setting Skills
Excellent communication skills (written and oral) Clear, polite telephone manner Competent in the use of Office and Outlook Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Systmone Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
