Are you a Registered Veterinary Nurse seeking an exciting opportunity beyond the traditional clinical setting? We have the ideal role for you! We are looking for a Triage Nurse to support our Client Services team in Shrewsbury. In this vital position, you will ensure the smooth operation of our front-of-house services, maximising diary efficiency and triaging patients upon arrival.
This is a pivotal role that will not only utilise your clinical triaging ability but also your eye for detail and organisational skills. This role is ideal for an advanced nurse (2 years qualified or more) wishing to move away from clinical work and has a passion for client care.
Key Responsibilities
Triage Support: Assess and prioritise incoming patients to ensure timely and appropriate care by the correct team. Front Desk Coordination: Collaborate closely with the Reception team to streamline all aspects of client services. Line management responsibility for 5 direct reports. Diary Management: Ensure appointment diaries are booked out efficiently under the correct workstreams to maximise throughput of clients and pets. Communication: Act as a liaison for external referrals coming into the clinic. Call handling: Answering incoming calls from pet owners. Pharmacy assistant: Assisting with repeat prescription enquiries as required. Administrative Tasks: Handle non-clinical administrative duties related to patient care and case management, including assisting with insurance claims and queries, debt management. Skills and Qualifications
Certification as a Registered Veterinary Nurse (RVN) is essential. Demonstrated ability to handle a fast-paced, high-pressure environment with confidence, calm, and kindness. Management experience is advantageous but not a requirement. Excellent communication and organisational skills, with the ability to empathise with pet owners and collaborate effectively within a team. Our Offer
A competitive salary up to £29,000, depending on experience. A rota of Monday to Friday, No Weekends, supporting a healthy work-life balance. A non-clinical role with opportunity to improve workflows in the hospital. Comprehensive benefits package including: 6 weeks of holiday, including bank holidays, as per the rota. Fully funded CPD to certificate level. 52 weeks of sickness benefit and a free Employee Assistance Programme after a qualifying period. Enhanced maternity and paternity packages. Contributory pension scheme. RCVS and VDS fees fully covered. Access to mental health, financial, and life counselling services after 12 months. Cycle to work and E-Car schemes. Refer-a-Friend bonus. Work-Life Balance
Working hours of 40-hours week across five days, with no weekends, providing a balanced approach to work and life. Hours of work will be 08:00 - 17:00hrs. About Animal Trust
Animal Trust is a not-for-profit Community Interest Company that prioritises accessible veterinary care over profit. As a B Corp-certified organisation, we focus on sustainable and community-oriented veterinary services. We reinvest most of our profits into our facilities, enhancing our services to provide advanced care while maintaining affordability. Our core belief is that every pet deserves prompt and expert treatment regardless of their owner's financial situation. This is why we offer free consultations for sick and injured animals, ensuring timely and necessary care. We are committed to a future where no pet suffers due to financial constraints. How To Apply
To apply, click the Apply Now button, fill out your details, and submit your CV through our online portal. Ensure your application reflects your qualifications, passion for veterinary care, and desire to grow with Animal Trust. Questions?
For more information, please do not hesitate to contact Gemma Wall at [gemma.wall@animaltrust.org.uk]. Join us in making a difference at Animal Trust, where your career growth aligns with compassionate animal care. Apply today!
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Triage Support: Assess and prioritise incoming patients to ensure timely and appropriate care by the correct team. Front Desk Coordination: Collaborate closely with the Reception team to streamline all aspects of client services. Line management responsibility for 5 direct reports. Diary Management: Ensure appointment diaries are booked out efficiently under the correct workstreams to maximise throughput of clients and pets. Communication: Act as a liaison for external referrals coming into the clinic. Call handling: Answering incoming calls from pet owners. Pharmacy assistant: Assisting with repeat prescription enquiries as required. Administrative Tasks: Handle non-clinical administrative duties related to patient care and case management, including assisting with insurance claims and queries, debt management. Skills and Qualifications
Certification as a Registered Veterinary Nurse (RVN) is essential. Demonstrated ability to handle a fast-paced, high-pressure environment with confidence, calm, and kindness. Management experience is advantageous but not a requirement. Excellent communication and organisational skills, with the ability to empathise with pet owners and collaborate effectively within a team. Our Offer
A competitive salary up to £29,000, depending on experience. A rota of Monday to Friday, No Weekends, supporting a healthy work-life balance. A non-clinical role with opportunity to improve workflows in the hospital. Comprehensive benefits package including: 6 weeks of holiday, including bank holidays, as per the rota. Fully funded CPD to certificate level. 52 weeks of sickness benefit and a free Employee Assistance Programme after a qualifying period. Enhanced maternity and paternity packages. Contributory pension scheme. RCVS and VDS fees fully covered. Access to mental health, financial, and life counselling services after 12 months. Cycle to work and E-Car schemes. Refer-a-Friend bonus. Work-Life Balance
Working hours of 40-hours week across five days, with no weekends, providing a balanced approach to work and life. Hours of work will be 08:00 - 17:00hrs. About Animal Trust
Animal Trust is a not-for-profit Community Interest Company that prioritises accessible veterinary care over profit. As a B Corp-certified organisation, we focus on sustainable and community-oriented veterinary services. We reinvest most of our profits into our facilities, enhancing our services to provide advanced care while maintaining affordability. Our core belief is that every pet deserves prompt and expert treatment regardless of their owner's financial situation. This is why we offer free consultations for sick and injured animals, ensuring timely and necessary care. We are committed to a future where no pet suffers due to financial constraints. How To Apply
To apply, click the Apply Now button, fill out your details, and submit your CV through our online portal. Ensure your application reflects your qualifications, passion for veterinary care, and desire to grow with Animal Trust. Questions?
For more information, please do not hesitate to contact Gemma Wall at [gemma.wall@animaltrust.org.uk]. Join us in making a difference at Animal Trust, where your career growth aligns with compassionate animal care. Apply today!
#J-18808-Ljbffr
