Group Accommodation Support Manager

Location : Central Support, Hemel Hempstead – with some travel to our amazing parks Hours of Work : 40 hours per week - weekends required Role : Group Accommodation Support Manager What we need, in a nutshell: You are responsible for ensuring the effective management of fleet capital expenditures (capex), driving operational excellence through data analysis and feedback insights, and supporting the leadership team (EL) in developing and implementing improvements. Who are we? We are a dynamic and growing company, shaking up the Great British holiday. With 27 amazing UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. What you’ll be doing: This role requires collaboration across departments, careful monitoring of costs, and a strong focus on staff training, operational compliance, and customer experience to uphold brand standards and values. Key responsibilities: Implement and maintain processes and procedures to ensure that fleet capital expenditures (capex) are accurately recorded, monitored, and aligned with the budget. Collaborate with EL to conduct comprehensive Operational Manual Audits at parks when required. Ensure all operational guidelines are adhered to and provide feedback and actionable insights for improvement to enhance operational effectiveness. Analyse Welcome Home feedback and data to identify training needs and areas of support within the parks. Record and analyse key commercial measures impacting Cost Per Customer (CPC), focusing on labour, linen, and inventory costs. Identify areas of opportunity to reduce expenses without compromising quality or service. Contribute to cost-efficiency initiatives by analysing operational costs and suggesting improvements for resource management. Ensure that cost-saving measures align with the organisation’s financial targets while maintaining operational standards. Work with EL to present opportunities for operational development across parks. Leverage data from Welcome Home feedback and operational audits to identify areas for enhancing customer service. Collaborate with relevant teams to implement changes that improve guest satisfaction and exceed brand standards. Ensure that all parks comply with health, safety, and regulatory requirements. Support the EL in maintaining brand excellence by ensuring staff uphold company values in customer interactions. Monitor the customer experience and ensure that all parks deliver consistent, high-quality guest experience. Skills, experience and qualities you’ll need: Great written and verbal communication Collaborative working style Self-starter with a positive can-do attitude Problem solving and negotiation skills High level of attention to detail Ability to work at pace and with urgency Innovative thinker It’s the icing on the cake, if you have worked in a similar role on a holiday park and have coaching and mentoring experience. What we can offer you: This is a chance to use and stretch your skills set and build your career in one of the fastest growing and most exciting holiday companies in the UK. Additional benefits include: Bonus Scheme Enhanced Family Benefit Life Insurance Discounts on Away Resorts Holidays On Park Discounts Awards and Recognition Our Promise to You Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!

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