An exciting opportunity has arisen for patient-focused Advisors/Call Handlers to support our busy National Team, based at our Head Office in Great Park (NE13 9BA). You will work on a hybrid basis.
This is a fantastic opportunity for recent psychology graduates with admin experience!
This is a full-time (37.5 hours per week), 12-month fixed-term contract.
As a Patient Coordinator, you will work flexibly across all our services using our systems and manage all calls and referrals into the service, assisting clients who may be experiencing a range of mental health conditions. You will act as a liaison between the patient and the clinical team, ensuring that any relevant information is provided promptly to those who need it, and all patients receive a positive, high-quality, and seamless experience throughout. Patient Coordinators will ensure that the patient's journey is managed efficiently, smoothly, and in accordance with targets and agreed timescales at every step.
About you
We would love to hear from you if you possess the following:
Excellent communication skills, are caring and empathetic, and want to help make a real difference to people's lives
Confidence on the phone and willingness to train to provide guidance to patients in a calm and logical way
Resilience and resourcefulness to manage calls that may potentially be distressing or an emergency
Excellent customer service skills and a confident telephone manner
An inspirational team player with excellent communication skills and ability to work collaboratively
Computer literate with a good understanding of Microsoft Office
Able to deliver required performance targets
Ideally, you will have call handling experience and have worked with the public either in a healthcare setting or in a contact centre environment. We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment. Successful candidates will be able to work well within a team, have fast/accurate typing skills, and possess a good standard of education. This role is suited to people who remain calm under pressure, are good at problem-solving, and have excellent interpersonal skills with an empathetic nature.
You will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.
Please bear in mind that during your training period, you will be required to be in the office full-time.
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes about how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell days
Enhanced pension
Wagestream - ability to release earnings, giving you instant access to your pay
Vitality Wellbeing Programme including Employee Assistance Programme, GP and priority physiotherapy access, and shopping discounts with the opportunity to sign up for a Blue Light Card
Enhanced life assurance scheme, payment being three times your annual salary
Plus, many more great benefits on offer
Here at Everyturn Mental Health, we champion equality, diversity, and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.
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