Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team. In this Customer / Call Centre Advisor role, you will be:
Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling or rescheduling other appointments as well as receiving inbound telephone queries.
Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems.
Handling customer dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate.
Performing other additional duties to support priorities of the Customer Engagement Centre.
We would love to hear from you if you have the following:
Experience working in a customer focused environment.
Strong IT skills with the ability to pick up new systems quickly.
Ability to remain calm under pressure and work in a fast-paced environment.
Excellent phone skills and complaint handling ability.
Experience in a similar environment.
Strong attention to detail and accuracy.
This is a temporary position until the end of March 2025, working part-time from 8:45 am to 13:45 pm, Monday to Friday. The role is based in modern offices in the centre of Llandudno and is accessible using public transport. You'll be on an hourly rate of £11.44 plus benefits including weekly pay, holiday accrual, and Ffit Conwy membership discount. If this role sounds like the perfect fit for you, please get in touch and apply today!
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