About you:
If you are a customer-centric, results-orientated individual who is passionate about delivering exceptional service to customers, we would like to hear from you!
We have an opportunity to join us as a Retentions Advisor on a permanent basis where you'll be able to work towards set targets to earn commission in addition to your basic salary.
This role is based 3 days a week in Kings Hill office, 2 days working from home.
The role:
As a Retentions Advisor, you will play a crucial part in retaining our existing customers by providing a high-level service and tailored solutions.
Day to day involves: Providing detailed information about available packages, features and benefits to customers Meeting or exceeding targets and KPI's to contribute to our growth Proactively engaging with existing customers to understand their needs and address any concerns Implementing effective retention strategies to encourage customer loyalty Maintaining a deep understanding of our services, prices and promotions Working closely with our technical support teams to ensure a seamless service delivery and address any technical issues raised by customers Skills and experience: Previous experience in achieving sales targets and driving customer retention A positive attitude and commitment to providing exceptional customer experiences Ability to work effectively in a fast-paced, target-driven environment Strong problem-solving abilities Excellent communication and interpersonal skills to engage with our customers and internal team members Qualifications: GCSE grade 4-9 in English and Maths Why Trooli: At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. You’ll be joining a forward-thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development. At Trooli we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to
recruitment@trooli.com
. We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
#J-18808-Ljbffr
Day to day involves: Providing detailed information about available packages, features and benefits to customers Meeting or exceeding targets and KPI's to contribute to our growth Proactively engaging with existing customers to understand their needs and address any concerns Implementing effective retention strategies to encourage customer loyalty Maintaining a deep understanding of our services, prices and promotions Working closely with our technical support teams to ensure a seamless service delivery and address any technical issues raised by customers Skills and experience: Previous experience in achieving sales targets and driving customer retention A positive attitude and commitment to providing exceptional customer experiences Ability to work effectively in a fast-paced, target-driven environment Strong problem-solving abilities Excellent communication and interpersonal skills to engage with our customers and internal team members Qualifications: GCSE grade 4-9 in English and Maths Why Trooli: At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. You’ll be joining a forward-thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development. At Trooli we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to
recruitment@trooli.com
. We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
#J-18808-Ljbffr
